Not getting Atmos from Netflix

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So I have a Samsung NU8000/8070. It has had a Samsung firmware update so effectively has eARC sound options are Dolby digital and Dolby digital plus. Sky Q will play in Atmos (confirmed via Sonos app) when the Q box is set to DD+ and the tv sound is set to DD+. But on Netflix, nothing play in Atmos, says it is playing in DD+ 5.1, the tv is still set to DD+ so I am not sure why it won’t play in Atmos, I have nextfkix premium, so I have access to Dolby Atmos, everything shows as 5.1 on the Netflix main menu and doesn’t change in film. Any ideas?

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AirgetlamAnswer

Yes, the Arcana can do internal apps, but it’s not elegant (IMHO) .

See their “getting started” diagrams. Not really something I’d want to do. Much better with an external to the TV streaming device than trying to use the ARC/eARC signal from the TV.

Bruce

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AirgetlamAnswer

Yes, the Arcana can do internal apps, but it’s not elegant (IMHO) .

See their “getting started” diagrams. Not really something I’d want to do. Much better with an external to the TV streaming device than trying to use the ARC/eARC signal from the TV.

Bruce

J

John B

I think you could run HDMI from Sky Q and a Fire TV stick to an HDMI switch. Out from switch to eARC extractor. Extractor sends video to TV and audio to Arc.

This is very much like what I do except I have a fire TV stick and a Blu-ray player into the switch.

B

BrynstaAuthor

Contributor I

I think you could run HDMI from Sky Q and a Fire TV stick to an HDMI switch. Out from switch to eARC extractor. Extractor sends video to TV and audio to Arc.

This is very much like what I do except I have a fire TV stick and a Blu-ray player into the switch.

I think at this point I might just replace the TV with something that the native apps support Atmos and no reported Lip Sync issues, have heard the LG CX line seems to be pretty solid, I would go for the G2 I think and hope for the best haha

J

John B

I think there is always a risk of lip sync issues and it can be hard to get a definitive answer pre-purchase. Caveat emptor.

B

BrynstaAuthor

Contributor I

Sky just need to sort their Q box, they charge enough per month for it!