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Brynsta
Contributor I
November 21, 2022
Answered

Not getting Atmos from Netflix

So I have a Samsung NU8000/8070. It has had a Samsung firmware update so effectively has eARC sound options are Dolby digital and Dolby digital plus. Sky Q will play in Atmos (confirmed via Sonos app) when the Q box is set to DD+ and the tv sound is set to DD+. But on Netflix, nothing play in Atmos, says it is playing in DD+ 5.1, the tv is still set to DD+ so I am not sure why it won’t play in Atmos, I have nextfkix premium, so I have access to Dolby Atmos, everything shows as 5.1 on the Netflix main menu and doesn’t change in film. Any ideas? 

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Airgetlam
AirgetlamAnswer
November 21, 2022

Yes, the Arcana can do internal apps, but it’s not elegant (IMHO) .

See their “getting started” diagrams. Not really something I’d want to do. Much better with an external to the TV streaming device than trying to use the ARC/eARC signal from the TV.

Bruce
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BrynstaAuthor
Contributor I
November 21, 2022

I do indeed, although I just checked the Samsung app info and the app hasn’t had an update since 2018, probably why it doesn’t work! 

John B
November 21, 2022

I do indeed, although I just checked the Samsung app info and the app hasn’t had an update since 2018, probably why it doesn’t work! 

Apologies. I realised you had stated you had a premium account in the original post but too late.

I had great difficulty getting Atmos out of Netflix and have only just succeeded. 

My 2016 LG OLED TV would not support Atmos from internal or external sources. Got round that with an eARC extractor. I fed that with a Fire TV stick 4K, only to discover that for some random reason it would not play Atmos on Netflix. Finally got it to work with a fire TV stick 4K Max.

BrynstaAuthor
Contributor I
November 21, 2022

I was thinking about getting an Apple TV 4K for the same get around, but worried about similar lip sync issues I get with the Sky Q Atmos stuff? Basically using the TV as the pass through? 

John B
November 21, 2022

That's another reason I use an eARC extractor. That has solved my lip sync issues by sending audio direct to the Arc. I use an HDFury Arcana. It's expensive, but a few cheaper alternatives seem to be appearing. 

Airgetlam
Airgetlam
November 21, 2022

That felt like a nudge, John :)

There is the HD Fury Arcana, the Feintech VAX04101k, and the latest, and least expensive, I think,  is the OREI HDA-935. Check your local retailers for availability, or Amazon. You can also order from those links from the companies directly, I think. 

Bruce
    BrynstaAuthor
    Contributor I
    November 21, 2022

    Appreciate the input from you Both! Ok cool, appreciate the advice, would it create any further issues with lip sync from the TV’s native apps? 

    Airgetlam
    Airgetlam
    November 21, 2022

    Any of those external devices (sorry, John, didn’t mean to step on your toes) would alleviate any delay caused by the TV set. They essentially strip the audio from the HDMI before it reaches the TV. 

    If the issue happens to be the SkyQ box, then no. 

    Bruce
    BrynstaAuthor
    Contributor I
    November 21, 2022

    No completely get the idea of it, I’m more thinking for the Netflix Samsung app let’s say, you would now be doing what the Sky Q box has to do and originate from source, go to a middle external device and then to the arc. Did I explain that well? 😅

    John B
    November 21, 2022

    I don't think so.  I haven't tried to play the internal apps and I'm not sure it's possible with the Arcana   My Fire TV 4K max has all the apps I want. Black Friday offers have it at £27.

    BrynstaAuthor
    Contributor I
    November 21, 2022

    Hmmm, ok good for though, appreciate your help! 

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