Hi,
we got 6 speakers:
1 x beam
3 x ikea symfonisk
1 x Sonos One
1 x Sonos Play 1
One of the speakers are attached to the router via Ethernet.
all is updated and we use the new Sonos app on 4 different iOS units.
Every time we open the app, not all speakers shows. The speakers that show is different from time to time.
I can start and stop music on all speakers directly, so they are on WiFi.
All speakers have a static IP address
Best answer by Airgetlam
The next time all speakers are not showing, I would recommend that you submit a system diagnostic, and a second one when all the speakers are showing, and call Sonos Support to discuss it, or post the diagnostic numbers here for a Community Moderator to pick up.
There may be information included in the diagnostics that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.
The next time all speakers are not showing, I would recommend that you submit a system diagnostic, and a second one when all the speakers are showing, and call Sonos Support to discuss it, or post the diagnostic numbers here for a Community Moderator to pick up.
There may be information included in the diagnostics that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.
There always som speakers showing.
Bonosinfo: I have Home Assistant running and there I can always can see all my speakers, so it got to be a problem with the Sonos S2 app
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.