No sound test channel of Beam 1

5 replies
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When running a Stereo test, there is not sound from the left channel speaker during the test, I have changed the HDMI cable to the TV with no change in the result?

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Mr. TAnswer

The issue could be with the test file you are using.

If you suspect there is an issue with the speakers in the Beam, the best course of action is to contact Sonos Support

They will be able to determine from diagnostic data if there is any fault in the Beam.

Mr. TAnswer

The issue could be with the test file you are using.

If you suspect there is an issue with the speakers in the Beam, the best course of action is to contact Sonos Support

They will be able to determine from diagnostic data if there is any fault in the Beam.

F

franknewsAuthor

Contributor I

Thank for your reply I will contact Sonos Support.

Regards

Frank

R

Rhonny

Prodigy III

Thank for your reply I will contact Sonos Support.

Regards

Frank

How are you running the stereo test? What is the source for this? (YouTube video, stereo test from a streaming service like Spotify...)? Is it missing the left channel for content both on TV and for music?

F

franknewsAuthor

Contributor I

Thank you, problem now resolved

Belly M

Thank you, problem now resolved

please do post how this was resolved in case anyone has the same issue

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