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MartNotMark
Contributor I
May 13, 2024
Question

No sound between TV and ARC since app update

I can no longer get any sound from my TV on my Sonos ARC since the app update. I can play music but nothing from the TV. It illustrates that sound is coming through but I can hear nothing.

 

Any ideas

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    52 replies

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    cbanles
    Lyricist I
    June 4, 2024

    If you are using a DAC adapter somewhere inline between the TV or PC and speaker, then it was the Sonos update. Coincidentallly, I lost power the same day I did the update and attributed the power surge to shorting my adapter. After trying 2 different additional adapters with the same behavior I realized it was the Sonos update. I had to get a Connect to recreate the stream from my PC to Playbar. 

    jesperdc
    Lyricist III
    June 4, 2024

    Okay lads, its working now with latest from today!! 

      Modern4ssassin
      Lyricist III
      June 4, 2024

      Okay lads, it’s working now with latest from today!! 

      I’m still playing around with it to see if I can get it to work but so far, no dice😓. Hoping a power reset works but I have to leave. I will try more later

      Srobi858
      Lyricist I
      June 5, 2024

      Same issue. No sound for movies in apps like Netflix or Prime work but I have found a work around by reconnecting the Beam to the tv through the App.  Then select a movie in Netflix and press play then pause and go down the the information bar and select the Other button and chance the audio from English (orginal) 5.1 to English (orginal).  Then I get sound from the bar but I lose my surrounds.  If I switch shows I sometimes have to change the audio again.   
       

      Sonos please update the bug.  Thanks! 

      yiyocx01
      Lyricist I
      June 5, 2024

      I thought the latest update will fix this issue but it’s still happening to me. The only way I can use the Sonos system from Apple TV is using Airplay because it doesn’t recognize wired speakers (Beam 2).

      Has anyone found a solution to this?

      Modern4ssassin
      Lyricist III
      June 5, 2024

      I tried playing around with it some more and still no solution(again I’m on a PC so my setup is rather intricate lol)… a little disappointed @Sonos hasn't hopped on this thread yet to advise of a timeframe or anything on a fix.

        jesperdc
        Lyricist III
        June 6, 2024

        You are right its not working with my analog to toslink adapter :-(

          NameMyName
          Lyricist I
          June 7, 2024

          Having the same issue with sound gone from my Playbar with Minisub  and two Play 1 as surround, connected with optical to an Android TV box from Telia in Sweden. 

          Would be great with some official response from @Sonos here, recognizing the problem and providing info on how to solve it. Quite a mess.

            Modern4ssassin
            Lyricist III
            June 7, 2024

            Having the same issue with sound gone from my Playbar with Minisub  and two Play 1 as surround, connected with optical to an Android TV box from Telia in Sweden. 

            Would be great with some official response from @Sonos here, recognizing the problem and providing info on how to solve it. Quite a mess.

            Couldn’t agree more. Even if they just acknowledged they know about the issue at the least. We’re kind of left in the dark atm. At least I’m not aware of any communication. I’ve been using a Bluetooth speaker as my sound for now and let me tell you… it is NOT good lol

            BrianAlexRahilly
            Contributor I
            June 11, 2024

            Wondering if there is any new information on this

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