No sound between TV and ARC since app update

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I can no longer get any sound from my TV on my Sonos ARC since the app update. I can play music but nothing from the TV. It illustrates that sound is coming through but I can hear nothing.

Any ideas

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K

Kidz147

Lyricist I

Only way I can get the audio to work on my bean gen 2 and LG TV is to turn the devices on and off at the wall each time. Totally unacceptable....

C

Ccfirelight

Lyricist I

Possible solution:

I created a new group, which includes all the speakers, & TV sound bar. I selected this group, All, instead of the everywhere option. It is currently work…. We will see if it still work tomorrow, after the TV is turned off. 🤞🏻

K

KatieC230

Lyricist I

I was having the same issue with my Arc no longer having sound with my Apple TV after this update. I have a Samsung smart TV. I could hear music streaming but no sound for TV.

On my Samsung settings menu I went Settings> Sound> Expert Settings > HDMI-eARC Mode and changed this to the “Auto” setting. I will also add that just prior to changing this setting I unplugged all the products and restarted my router unclear if that did anything or was necessary.

Sharing in case this might work for someone else. WHAT A FRUSTRATING EXPERIENCE. We had multiple days with no sound and I spent way too much time trying to figure this out for such an expensive product. Why does this break once a year?! Do better Sonos!

C

Ccfirelight

Lyricist I

Possible solution:

I created a new group, which includes all the speakers, & TV sound bar. I selected this group, All, instead of the everywhere option. It is currently work…. We will see if it still work tomorrow, after the TV is turned off. 🤞🏻

Update: the new grouping created easily allowed me to access TV and other speakers for sound, today. 🤗

D

dhavalpatel37

Lyricist I

I have the same issue.

After the update sonos arc not playing sound.

TV audio says SPDIF but no sound is coming from speakers.

Please roll back the update to the previous version.

It was working juat fine on last version.

J

jesperdc

Lyricist III