No sound between TV and ARC since app update

It really should be against the law to break your customer’s equipment like this. 

Even better, support has logged off early as I am stuck with a useless Sonos Beam. If you are going to break people’s gear, at least be available to help.

I have similar problem… after update i have no longer the sound from my tv via my ARC. 

With all do respect, i read a lot of complaints, but does anybody know a solution? 

tx

Wim

I have a rather intricate setup since I’m using this Sonos system on my PC. Even though it’s intricate, it’s worked for the past year and a half since I bought it and have been adding things to it. The system no longer works and I use it daily. As of right now, I’m using an Amazon Alexa in Bluetooth as a speaker😂. I would greatly appreciate an answer when we find out how to fix this or if there’s an update. Memorial Day weekend is about to suck with no TV audio.

Update: I just had a long text chat with an Sonos technician named Adrian G. He could not fix the problem and ultimately suggested that I call Sonos during regular business hours, when greater support resources are available. However, during the chat session, he asked me to send diagnostics. The diagnostics showed that neither of my two Playbases were receiving optical input. Both TVs were on and configured for external (optical) speakers. This makes me think that yesterday's update to the software inside the Playbases is causing them to ignore the optical (Toslink) input. I asked Adrian if there was a way to restore the Playbases to their original factory configuration and he said that there is not. He also said that there is no way (for now) to simply roll back yesterday's update. (May 25, 2024)

Also can’t get back to TV audio now since the new app decided to switch the Arc to streaming music even though I had only picked the Move… Even if I manually select TV audio it won’t get any audio. I’ve tried running through the tv setup for the arc a few times and it works but doesn’t fix the problem at all. I’ve had to unplug the Arc and just use the TV speakers since this happened now, awesome work Sonos! It was fine after the update with the TV audio until it decided on its own to play what I tried to stream to the Move while we were cleaning the garage but since then busted…

Got mine fixed after an hour plus playing with tv settings and limited sonos settings now available. . Unplugged everything including cables. Initially did not work, but when I unplugged the Hdmi at the arc instead of the tv (where I originally unplugged it from) and plugged it back in it started working. Strange, but who knows. Good luck.

Same issue for me since the update 3 days ago. Tried calling the helpdesk which had a 110 minutes wait time. Very frustrating, I hope they fix this asap.

This is a really terrible situation and it gives me the sense Sonos is failing as a company.

1. The update has broken 5 tv audio system in my home. 2 arcs, and 3 beams. Like, just complete garbage. 
    
2. Literally nothing about the new app is an improvement. It is less functional, harder to use, etc. 
    

I really regret having spent so much on Sonos equipment. The whole point was ease of use. Now it not only is hard to use in the App (seriously, why do you hate us?), but it’s completely broken on some of its primary functions. 

It's a bit strange that it only affects some.
My system (Playbar-Sub-2xPlay 1) works flawlessly.
Both the APP and the system are updated to the latest version.

The only thing I have noticed is that when I switch to TV from music, the system is muted (then I just have to turn up the volume before there is sound), it does not when I go from TV to music, then music is played in same volume as there was TV sound.

When I say flawless, I don't mean the App, it seriously needs a lot of work..