No Atmos - Samsung the Frame Pro 2025 + Beam 2

4 replies
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I bought a new tv, Samsung the Fram Pro 2025, and connected it to my Beam 2 using eARC. I also have a Connect:Amp in my system that connects my back speakers to the system plus a Sonos Mini sub.

I can´t get Atmos whatever I play on the TV. In the Sonos app I only get Dolby Digital 5.1.

I use the HDMI-cable that came with the Beam 2 and it is connected to the eARC-port on the wireless one connect box.

I have tried Netflix with a Premium account, a Prime and a HBO account and no Atmos.

Any ideas what I can do to get it to work?

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bockersjvAnswer

Local Superstar

A few things to check. Is the sound output set to Dolby Digital+ ?

Set the Digital Audio output to “Pass Through” and see if that works with an Atmos source.

Maybe check if there is a Firmware update for the TV.

Try all the above with JUST the Beam 2 connected first.

bockersjvAnswer

Local Superstar

A few things to check. Is the sound output set to Dolby Digital+ ?

Set the Digital Audio output to “Pass Through” and see if that works with an Atmos source.

Maybe check if there is a Firmware update for the TV.

Try all the above with JUST the Beam 2 connected first.

U

UlfjonasAuthor

Contributor I

Can it be the Connect:Amp that isn’t supporting Atmos and that stops the signal and uses DD 5.1 instead?

bockersjv

Local Superstar

That’s why i suggest trying with just the Beam 2 connected.
Worth a try.

AjTrek1

The Connect:Amp should not prevent the Beam 2 from processing Dolby Atmos. It’s just that the rear speakers will not receive Atmos information or rather it won’t be processed as such.

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