Living Room Surround Set up

Question

I have a Playbar and 2 x Play:1 set up in a surround sound configuration. this has worked seamlessly for years. in the past few months the surrounds lose their connectivity and when the mute button is pressed on the Play:1s just flashed amber. I either have to unplug the speakers from the mains and re plug in or remove them from the S2 app and set up from scratch. This nows happens every 2-3 days.

I’ve installed a new wifi router that hasn’t fixed the problem and re-installed my Sonos system from scratch and the surrounds are still losing connectivity.

Have any other users had this issue and resolved?

Stanley_4 · Accepted Answer

You can always wait for the problem to happen again and submit a diagnostic to Sonos, then contact Support and ask for assistance.

A low probability that it is your issue but you might try setting static/reserved IUP addresses for your Sonos from the router’s DHCP page followed by a Sonos power-down, router reboot and powering them back up, do any Ethernet connected ones first.

blowfir · Answer

Thanks to you both for the suggestions. its been two weeks now since I swapped the speakers around and this seems to have done the trick. Thank you.

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