I have an LG tv and sonos Ray. The remote was configured to that it recognized by the sonos system, however the volume/mute is not working anymore. When I try to adjust the volume the it is registering on the tv but not actually doing anything. Any ideas?
Best answer by AirgetlamView original
Sounds like there may have been some sort of change introduced by a software update to the TV, I would go back and reset up the remote up in the Sonos controller’s options for that ‘room’.
I have the same problem. The volume/mute is not working any more. I think after the last update from LG WebOs. Everything worked fine, but my sonos arc is not responding. I did everything, but nothing helped. Any ideas?
I’d still suspect something changed in the TV and remote, that is where I would be focusing my attention. I’d also be tempted to contact the CS for LG to see what they have to say.
I also notice when I disconnect and connect the remote again with the sonos app, I can use the vulome/mute again, but not the other (magic) buttons of the remote.
I used the instructions at this link from Sonos support to change the settings of my LG TV. Now the remote controls the Ray: