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sltiedeman
Contributor I
March 10, 2024
Answered

LG G3 not connecting with Sonos Arc

I have had a Sonos Arc and LG G3 tv for several months with no issues. This week the Arc stopped playing tv content. It seems this happened right after a tv update but I can’t say for certain. But when I try to see the tv up through Sonos app it says HDMI Arc not detected. This is extremely frustrating. I have tried factory resetting both tv and soundbar to no avail

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GuitarSuperstarAnswer
Lead Maestro
March 10, 2024

Try this:

Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Simplink is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect your other devices to the TV.

"Receive with simplicity everything that happens to you." - Rashi
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5 replies

GuitarSuperstarAnswer
Lead Maestro
March 10, 2024

Try this:

Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Simplink is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect your other devices to the TV.

"Receive with simplicity everything that happens to you." - Rashi
    sltiedemanAuthor
    Contributor I
    March 10, 2024

    Thank you. I got it working. 

      dandare00
      Lyricist I
      March 17, 2024

      Hi,

      Would you mind sharing the setting you’ve applied to your G3, please?

       

      I have the same TV but it’s just not wanting to play ball for me!

       

      Thanks

      dandare00
      Lyricist I
      March 17, 2024

      If I follow the steps I can get it working, but as soon as I plug the other devices in, there’s no sound.

      GuitarSuperstar
      Lead Maestro
      March 17, 2024

      If I follow the steps I can get it working, but as soon as I plug the other devices in, there’s no sound.

      Make sure the TV is set to these settings:

      HDMI Input Audio Format: Bitstream

      Digital Sound Output: Pass Through

      eARC Support: On

       

      You may have to disable the CEC setting on the other devices.

      "Receive with simplicity everything that happens to you." - Rashi
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