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walterwhite
Trending Lyricist I
January 3, 2026

latest S2 app wont recognise remote control

Hi

 

Ive just reset my Sonos playbase and play 1 surrounds as they disappeared out of the S2 app when I changed the sonosnet wifi channel.  Unfortunately now it’s reset and working again the same remote which worked fine before the reset is not being picked up by the latest iOS Sonos app.  I have a Hisense 55U7A.  It’s an IR only remote no Bluetooth.  Just tried a universal remote and still have the same issue.

 

Edit just tried the android app as well and amazingly this DOES pick up the Hisense remote.  So this bug is specific to the iOS app and unfortunately hasn’t been tested by their developers.  Thank god we have an android phone in the house as well.  Not great Sonos!

 

 

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    26 replies

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    filippsklyarov
    Lyricist III
    January 5, 2026

    I’m not familiar with the TCL IR commands, but some remotes send different Volume commands depending on how long you hold the button. This can make teaching a command to SONOS tricky. If you press the IR button quickly a single command will be sent, while press and hold may send a string of different commands, possibly not ending until the button is released. Another type of command is not correctly learned unless you hold the button until SONOS acknowledges that the command is learned. The Android or iOS device is only involved while you are teaching the soundbar IR commands. Once the IR Volume commands are learned, the IR remote can be used for soundbar TV Volume adjustments while the Android and iOS devices are powered down.

    Yes, what I think is happening is that the new IOS update has a glitch in the ir setup wizard. It’s supposed to have that “learning” phase where you click the three different buttons three times, as I did on my wife’s phone which hadn’t updated the Sonos app recently, but it just refuses to recognize. 
     

    it is definitely an issue with the app. While the app doesn’t have anything to do with the operation of the system, it is the main interface for the system setup. Since the setup process has a glitch, it is keeping people from completing the setup which results in the inability to use an ir remote; as was my case. 

      walterwhiteAuthor
      Trending Lyricist I
      January 5, 2026

      So it seems this is an issue across different tv manufacturers with the latest iOS app.  At least I can confirm it works with the Sonos android app.  So that is a work around for now (if an android device is available).  But again poor QC from Sonos to botch the iOS IR remote learning functionality on the iOS app lol.

      spotd
      spotd
      Contributor I
      January 9, 2026

      Thank you for posting this. Had exactly the same issue and iOS instantly jumping to not recognised when you press remote button. Went through a myriad of daft Ai suggestions, good to know forum searching can still come to the rescue 😎 Used an old Android device and that app doesn’t have the issue.

        Raysmith12
        Lyricist I
        January 9, 2026

        Thank you so much for posting this. I’ve just used the android app to setup my Sonos Ray after spending several hours on the phone talking with Sonos support who didnt indicate the issue was the iOS app.

        Immediately solved by using an old android device aswell 

          walterwhiteAuthor
          Trending Lyricist I
          January 9, 2026

          No problem!  Slightly concerning they have no clue about this lol.

          Stanley_4
          Stanley_4
          Grand Maestro
          January 9, 2026

          Thank you for posting this. Had exactly the same issue and iOS instantly jumping to not recognised when you press remote button. Went through a myriad of daft Ai suggestions, good to know forum searching can still come to the rescue 😎 Used an old Android device and that app doesn’t have the issue.

          The forum search is pretty weak and isn't able to sort results by date. A good work-around is to use your favorite search engine with the site option. Like this:

          site:en.community.sonos.com remote control

          Then all your usual search tools are available. I find it really valuable to set "last week" or "last month"  when looking for update related issues as they dump most of the too old to be relevant to the recent update posts.

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