latest S2 app wont recognise remote control

Are you attempting to control Volume from the iOS lock screen?

In the future I suggest that you refrain from Factory Reset of SONOS gear unless instructed to do so by SONOS support or a senior Community member. Unnecessary Factory Reset rarely cures fundamental issues that are likely in your case.

At this point I think that you should work with SONOS phone support.

No the setup remote control does not work on the iOS app after a factory reset of the playbase in s2 ( ir). After spending ages on this and getting more frustrated I’ve tried the android Sonos app and it works fine. So this testing proves there is a bug in the iOS Sonos app which is not present in the android app. Clearly a QC issue.

It depends on when you last updated your controller. Apple has forced SONOS to remove the capability of controlling Volume from the iOS lock screen. However, some Apps, such as SPOTIFY can control Volume from the lock screen while using their App to play directly through the phone. Note that Google has also removed the capability of SONOS Volume control from the Android lock screen. If this is still working for you, don’t update.

With respect to using an IR remote, the Factory Reset probably defeated that. Setup IR control again.

I’m not sure why you keep refers to the lock screen? I never mentioned that.  I said that setting up the IR remote no longer works on the latest iOS Sonos app.  Of course when you factory reset you have to set this up again, but this currently does not work with the latest Sonos iOS app as mentioned above.  I’ve set up and reset the playbase approximately 3 times in the last year and setting up the IR remote has worked fine with the iOS app (Hisense 55U7A), but currently this no longer works.  However as I mentioned, the setup remote control  function still works correctly with the android sonos app.  This proves there is a bug in the latest iOS Sonos app which isn’t present in the android version.  Fortunately as we have an android device in the family I was able to get this working again.  Just frustrating that days were wasted looking for solutions because Sonos have bugged the latest iOS app.  However all is still good with the android app.

There is something unique about your situation. I suggest that you work with SONOS phone support.

Hey Buzz

I’m not sure your point here.  My post has identified a bug with the iOS version of the Sonos app which is 100% not present in the android app, as I have evidenced.  Hopefully this will be useful for anyone else who is trying to get the setup remote control to work and is realising it currently does not work with the iOS app.  There is nothing for me to work with the support team with.  The remote control setup now works I have found - if you use the android Sonos app.  Just an annoying bug in the current version of the ios Sonos app.

I’m not sure the app does anything, besides starting the system to check for an ir remote. There still might be something wrong with the iOS app telling the system to start the procedure though.

Yep the issue is only present on the iOS app

Comments given here in the Community do not automatically get noticed by the development team. If you formally go through SONOS phone support, incidents will be registered in the formal development queue.

I must say it’s very antiquated for the dev team not to have an active interest in these forums.  For example on the Sonos official Reddit channel, Sonos do monitor it and therefore comments like mine are picked up and are investigated. I have no reason to raise with support as I have found a work around but I was feeding back for reference to the community and Sonos Support. Sonos are failing customers by not following these forums. Or perhaps it’s a sign that it considers these forums an outdated form of communication nowadays….and put their efforts into Reddit instead which seems to have much more visibility with Sonos support.