Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 3,821 Topics
  • 20,815 Replies

3821 Topics

T
Terrier1Contributor I
posted in Home theater

No sound when i resume playing after pausing netflix

I have Sony android tv and Sonos beam and stream Netflix via Virgin Media TiVo box.  When I resume playing Netflix after pausing it the audio is muted and I have to turn the tv off and then back on to re-establish the audio.  Surely this can’t be right.The tv output is set at Dolby Digital Plus and the Sonos beam shows audio in as Dolby Digital Plus 5.1.Any idea how I resolve this? 

1
UKMedia
1 year ago
J
JASelzerContributor I
asked in Home theater

No Sound from Hulu app on Sony X95K TV with Arc

 Hi all, I do not know where to turn for help on this matter so I am starting here. Any thoughts or ideas are most welcome please: I own a Sony X95K Bravia TV and use the Google TV native apps. I have my Sonos Arc connected properly to earc via HDMI and it works perfectly EXCEPT that starting last night there is no sound when I use specifically the HULU app. When I check the Sonos app it does not show receiving audio. When I use any other streaming app, the Sonos S2app shows the audio being received. All other apps are working just fine. If I disconnect the hdmi cable temporarily to the ARC or unplug the ARC, then the sound works when the TV speakers are being used rather than the Sonos ARC. I have done, I think, most of the normal fixes, restart the ARC, uninstall and reinstall the HULU app. I am not sure where to turn to try and get this working again. I would appreciate any thoughts or help. Thank you, John

1
Airgetlam
1 year ago
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RadDad79Contributor I
asked in Home theater

Tv Autoplay issues Sonos Ray Samsung Tv

When Tv Autoplay is enabled it takes control of the Sonos Ray bar when playing music from Spotify (when Tv is off). I'm thinking the TV must be sending a signal via the optical cable and the bar detects this and changes input sources. With TV Autoplay disabled I have no issues, the same when unplugging the fibre optic cable with TV Autoplay enabled. Samsung TV.Anyone have any suggestions?  

6
Airgetlam
1 year ago
D
Daisy35Contributor I
asked in Home theater

Sonos beam disconnects from TV sound

Diagnostic 520463197Sonos beam is connected to a onn. 32" Class HD (720P) LED Roku Smart TV through HDMI cable. It intermittently disconnects from the TV. The TV remote still works and the light blinks on the sonos if I adjust the volume but then sound is not working. Sometimes it will start working again and other times it does not. The setting for audio is the beam, it is not set up automatically choose audio. The connection is HDMI. I was told from the prior owner this was an issue he had with the beam and his TV. is there something I can do to fix this issue? All products are up to date. All products were have been power cycled. There are no other products connected to the TV. the beam doesn’t seem to give me any issues when I use music through the sonos app. 

1
Sotiris C.
1 year ago
M
Mike_ukContributor I
posted in Home theater

sonos arc/samsung tv/apple tv 4k strange sound issue

Hi, I know there are countless issues with this setup but fortunately I do not suffer from any of the regular problems. The issue I have is a problem mainly with the voices on any app on the Apple TV 4K, the voices especially male voice seem to be distorted almost too deep and slightly slowed down (they sound like Bane) but there are no audio/picture sync problems. If I use the tv ‘s built in apps with the same shows the problem is not there, I can only replicate the problem with the apps on the apple tv. I can solve the problem with changing certain settings on the tv but the solution is not ideal and I lose Dolby digital 5.1 in exchange for Stereo PCM with the appletv even though I still get Atmos.The setup that ends up with distorted voices with the apple tv isSamsung qn95a sound settingsOutput-receiver(HDMI-eARC)HDMI-eARC Mode-AutoDigital Output Audio Format- pass-throughSONOS Arc connected to HDMI eARCAppletv4k- sound settings.Default audio output- Receiver speakersAudio format-Of

11
Ken_Griffiths
9 months ago
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Msb91Contributor I
asked in Home theater

Beam and LG not connecting

Hi - Trying to set up my LG TV (an older TV) with my beam via the HDMI ARC. TV has option to use external speakers with the ARC. Beam works, and has worked using HDMI on previous TV. Only thing I can assume is the HDMI isn’t compatible with ARC? But not sure that’s “a thing”!any help much appreciated

1
Jamie A
1 year ago
fcarratala
fcarratalaContributor II
asked in Home theater

Sonos ARC (Losing HDMI-ARC connection) V2

Hi Forum!! Need again help to fix the connections between my LG TV and the ARC, since every time I turn off/onn the tv the connections is lost and have to redo the setup process to gain sound via HDMI ARC. (LG 65NANO886) Already have the last software update, but still have the same issues. I have run a diagnostic which is 11742033711. (The CEC features are off for the blu-ray but the problem still happens) 

1
Jamie A
1 year ago
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rabbidtContributor I
posted in Home theater

Existing Sonos system and new Arc don't connect continuously

I have two rooms with Sonos, Office with a Play 5, and Lounge that had a Playbar, and two Sonos One SL surrounds.  They have worked flawlessly for years.  A few months ago I had to disable the lounge system for home repairs and just reconnected the system.  In that time I have also upgraded to a Nest Pro 6e wifi system to replace the previous mesh. When reconnecting the lounge system - nothing worked - had to factory reset several times, the app could not find the devices, would fail halfway through etc.  The Playbar kept saying it wasn't getting power or wifi and I spent hours trying to get it to work.  Since I had an upgrade discount, and the room was refurbished, I decided to go ahead and get a Sonos Arc to replace the Playbar.I have the Arc paired with the two Sonos SL surrounds, but now I can’t tune the system, or check for updates as it can’t connect to the system.  My Amazon Music account can’t connect, but the system plays fine over eArc HDMI, and curiously has no issue connect

18
J
1 year ago
A
artshotwellAvid Contributor I
asked in Home theater

how to fix my arc

I’ve had my arc only for 2 or 3 years and today is stopped playin tv audio. Nothing changed overnight. I can’t believe it lasted so short a time. I have absolutely no idea how to get it working again. Sonos app says connection issue. Tv no longer shows connection too.  and here… to post Sonos wants me to choose a subject… where the hack is that. I see topics, but not subjects. Edit: I guess by subject, it’s really to pick a sub forum?Moderator Note: Replying to yourself first makes it less likely that someone else will reply (topic is no longer “in need of a reply”). And yes, it means sub-forum. I’ve taken care of that for you.

3
A
1 year ago
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BaskerContributor I
asked in Home theater

Sub Mini 2 not pairing with Arc

My family room system setup has one Arc , two surround One SL all connected and working fine.   I bought two Sub Minis yesterday.   I was able to add and pair Mini 1 with the existing system.   Added Mini 2 also BUT unable to assign to existing system .   I get error message saying  “ A compatible Sonos Speaker is required to add Sub Mini and make sure speaker is powered on and connected to wifi “.     But Arc speaker is already working fine with Sub Mini 1.     Why same Arc is not compatible with Sub Mini 2 ?   Thanks for your guidances.  

1
J
1 year ago
D
darkpanaContributor I
posted in Home theater

Melted spot on the Sub casing

Hi everyone, Does any of you know what could be the reason for the Sub casing to meltdown ? The sub is functional, but I am not sure if any of the internal components are affected. The sub was purchased new 8 months ago, and the warranty is still valid. I really love my SONOS system, and didn’t expect to see this on the case. Thank you in advance  

3
Sotiris C.
1 year ago
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Didney_Worl1Contributor I
asked in Home theater

How to enable 5.1/ upmixing from PC browser?

So my Arc setup is connected RTX3080 → LG C1 eARC → Sonos Arc + 2x One.How do i get (upmixed) surround sound like 5.1 from PC Browsers like for YouTube/Spotify websites?Games work fine no matter Dolby Atmos or 5.1 LPCM.

2
D
1 year ago
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ScottyE123Contributor I
posted in Home theater

Wifi without internet?/

When I bought my system, I was mis-informed by the store I purchased at. I was told wi-fi was needed for initial setup, but not to use system.  I have the Beam Sound Bar hooked to TV in a camper. I have 2 TV’s linked together on opposite ends. I purchased the Move(s) to accompany the sound bar. Works fine together when I have internet, but when I have no internet, the moves will not connect. I spoke with a friend about this, and I was informed that there are devices that can create an “internal” type wi-fi without a connection to the internet. Would something like this work with a Sonos system? I would like to add the sub mini to the system if it will connect. Thank you in advance for your help!! 

5
S
1 year ago
J
janauatiContributor I
asked in Home theater

Apple Watch + Apple Music (Airplay)

Hi, is there any reason on why I can’t stream music using Apple Music in my Apple Watch to my Sonos Beam soundbar?. This works perfectly with my iphone, but for some reason the Sonos device does not show up in my list of devices when I try to play music from my Apple Watch Ultra. I also tried with my wife’s Watch (Series 6) and we got the same result :-(.Is this a bug with the Sonos Beam device itself?.  (Adding more to this, Im able to stream music to my LG TV, which also supports Airtplay, so this should be an issue with the Beam soundbar.)

1
Airgetlam
1 year ago
A
Allanhansen2Contributor I
asked in Home theater

Sonos Arc electrical noise and then shutdown

Just bought a Sonos arc and sub refurbished from sonos.com connected to Samsung qled via hdmi arc and original cable. But after 30 min there was a loud pop/crack and then shut down. This happen again after a reboot.  there was also some crackling/static sound once. diagnostic id : 1295034610   

6
Ken_Griffiths
1 year ago
P
philppgContributor I
asked in Home theater

One SL connection issues

I’ve just purchased an Arc and 2 One SLs to connect to my new Sony Bravia XR55A90J TV. When using the tv as the source, I only get sound from the Arc.  I can’t discern any sound from the Ones. When I play music via Airplay from my iPhone though, the One SLs play too and I get great surround sound.The Arc is connected to the tv via the HDMI eARC port and via Ethernet to Wi-Fi. The Ones show as connected in the Sonos app.I’ve used Trueplay a number of times and have disconnected and reconnected the Ones but nothing changes. 

6
P
1 year ago
A
attacama40Headliner I
asked in Home theater

Lost a couple of Subs off S2 for reasons unknown - How to find & Reattach?

Afternoon all.I lost a couple of subs off my configuration a few weeks back. Odd and not something I recall happening for me before.My guess it might have been around the same time as having a few difficulties pairing up a couple of Sonos Ones and an ARC …. now resolved.Hoping someone could point me towards the procedure to reset and re-add the subs if someone would be kind enough to do that.The Subs are RJ45 connected and are run in conjunction with room based Amp’s and ceiling speakers. I don’t think there is any HW issue or NW issues, I suspect it is an unfortunate by-product of the new setup.Thanks in advance

8
J
11 months ago
F
FrustratedmikeContributor I
asked in Home theater

setup surround sound

I purchased the arc and surround sound 5.1 and an additional speaker... All was good until the electric went then a couple of speakers would not relink I don't know what I have done but I am trying to reconnect the surround sound without success

2
G
1 year ago
H
Hendricks433Contributor I
asked in Home theater

Sonos disconnects from TV

I have an Arc, One SLs and a Sub Mini connected to my Sony X95J through eARC and an AppleTV 4K. I keep encountering a problem where my Arc gets an HDMI error and my TV will only use the TV speakers and the Sonos app just stalls when I try and switch the audio to the TV (it says an error happened but no code). The issue is immediately fixed when I unplug the HDMI and plug it back in.From my initial observation it appears to happen mostly (only?) after I’m airplaying to the Sonos system and then try to turn on the TV to watch something.I do use my AppleTV remote as my primary remote that powers on the TV and starts to the last used input.I’ve spent hours googling this issue and can’t find much about it. Not sure if it’s the Sonos or my TV.

2
J
1 year ago
R
Ravnen1Contributor I
asked in Home theater

Sonos Arc on Samsung q80t

Hi I am having strange surround sound from my new Sonos Arc. Only from the side speakers and especially on high frequency sounds. Wery notisable when I am playing video games there a metallic almost low quality surround from with something that sounds like echo. Happens with tv shows and movies to. Wery hard to explain here over text. This is only present when Dolby Digital 5.1 and Dolby atmos, if i set the tv to stereo or source to stereo it sounds fine. It happens from Ps5, apple tv 4k and built in apps on tv. I have been in contact with Sonos customer service I would like to ask here from other user who has samsung q80t or other in the series. My setting are eArc on - passthroughi have also tried eArc off and auto etc. I have Sonos Beam and this does not have this problem sounds fine. I have already returned one arc to try a new one .

0
R
1 year ago
M
Mattyc973Contributor I
asked in Home theater

connecting arc + amp + ceiling speakers

How do I go about connecting the arc + amp + ceiling speakers to work as a surround sound setup.thanks

4
Airgetlam
1 year ago
C
cckelly21Contributor I
asked in Home theater

Amp doesn’t work as surround to existing setup

Hey all - I have an Arc and a Sub connected to my TV (also as a stand-alone room in the Sonos app). In addition, I have an Amp connected to two in-wall speakers. I can setup the Amp as a second room and it works great, however I’d like to add them all as a single system. I can play Spotify through both rooms at the same time and that works but really I want to be able to play music and the TV through all of them as one. I’ve tried adding them as surround but no sound comes out when I do that. Any ideas? Thanks in advance!

2
Airgetlam
1 year ago
X
xdragusContributor I
asked in Home theater

sonos arc wired - is there something I need to do?

Recently got an arc + sub gen 3 + two sonos one sl. When I connect my ethernet cable to the sonos and my ethernet switch (not the router). The ethernet cable is blinking orange.I could not complete my setup as wired so I did wireless. Decided to try again today and reading reddit and the sonos community it sounds like I just need to hook up the ethernet cables and sonos would handle everything else. Sonos arc still shows as WM1 while everything else shows WM2. Tried rebooting the arc while wired is plugged in but then the sonos app doesn’t detect the arc as connected anymore and puts all the other devices as WM1 instead of WM2. What am I doing wrong or is my sonos arc faulty? I tried different ethernet wires, existing ethernet wires that are connected to my other devices but no matter what the cable is always blinking orange.  Is there a network router setting I have to disable or enable that’s blocking the sonos arc? I guess I could remain as wireless but it’s a bummer I can’t get wir

2
Ken_Griffiths
1 year ago
W
werzContributor I
asked in Home theater

Phones No Longer Connect to SONOS Beam

We have used our phones and Macs with our SONOS Beam successfully for 2 years, and we haven’t changed a thing. We use the music stored on our Macs, which still works perfectly with SONOS. We have used the S1 app on our phones with Tunein only to listen to the radio. Our phones will no longer connect to Tunein. My phone is an iPhone 6S, which will not run the newest app. My wife’s phone is an iPhone 13, which has the newest app. Neither phone works with Tunein. After each unsuccessful try, we get the message that our phones are no longer connected to the Internet, and we have to reset our network to get them back on.

2
W
1 year ago
T
twukEnthusiast I
posted in Home theater

Arc status light dims

We’ve been having various challenges with the Arc since installing last weekend, most seemingly related to our Samsung TV and/or Sky Stream box (tbc).  This morning whilst sound seems to be working fine, I’ve noticed that the status light on front of Arc is occasionally dimming and then going bright again.  Does anyone know what this indicates?

11
buzz
1 year ago
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