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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 5,691 Topics
  • 28,976 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5691 Topics
M
MAXIMVS174Contributor I
posted in Home theater
Odd quiet dialog behavior

I’ve got a Beam Gen 2.  I’m watching Star Trek TNG on Paramount+ on Roku and I’m noticing what appears to be the oddest behavior.  It’s so odd part of me wonders if it’s in my head.  Anytime a new scene occurs that begins with dialog, the dialog is so quiet at first but then increases to a proper volume a few seconds later.  It’s especially noticeable when the previous scene ends with some kind of loud noise.  Has anyone else noticed this?  Or am I just crazy?  Or maybe both?

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Corry P
9 months ago
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WaltWContributor I
asked in Home theater
Audio on Beam Gen 2 stops working when streaming Netflix or Amazon

Sometimes the audio stops working on Beam Gen 2 when streaming Netflix or Amazon Prime. The audio will still work on Direct TV when this occurs. The Beam is connected to a Samsung TV with Dolby Atmos capability via HDMI eARC. 

4
B
9 months ago
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Marcus_981Contributor I
asked in Home theater
Sonos Beam lost connection to Deco WiFi

Hello, My Sonos Beam lost the ability to connect through WiFi to my Deco X55 today. It works as intended with Ethernet cable connected.  I have 4 Sonos products that all of them has been connected through WiFi. If a connect an Ethernet cable to the Beam and then to my primary deco, my Play:1s also shows up as wired connection though they are not.The Play:3 is still connected to WiFi, if I remove the Ethernet cable from the Beam, the Play:1s connect to WiFi again but the Beam loses connection and is unusable.This is driving me nuts to say the least as it was working this morning and all of a sudden it's not anymore.  Has been in contact with Sonos support live chat for two hours and we did a factory reset on the Beam and it looked like it was stable until I removed the ethernet cable and the Beam lost its connection again. What to do?

6
106rallye
9 months ago
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BadgercopEnthusiast II
posted in Home theater
Why no warning that disabling the Beam’s WiFi stops the Sub Mini working?

So after upgrading my home network, I had the option to hardware my Beam G2. Seemed like a no brainier, my WiFi was getting reasonably congested and wired is alway better when available. I also saw the option to disable WiFi, so of course I thought why not.  I spend the next two days trying to figure why no audio was coming from the Sub Mini. My 2 rear One’s were working, and they are WiFi, so I didn’t consider it was the WiFi option I disabled. I re-added the sub and the app reported everything as being connected just fine. Eventually found out that it was disabling the WiFi that was the problem. I understand now that it requires a direct connection to the Beam (odd when the much older Ones don’t, but whatever) But not reporting/warning this when you do it, and saying the system is running and connected OK, is a massive oversight for such a usually polished experience. 

1
jgatie
9 months ago
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KillerBobTrending Lyricist I
asked in Home theater
Atmos challenges with Apple Music app on Samsung TV

I have my Samsung S95B connected to my Arc via HDMI and set for eARC. On most apps, like Netflix, Prime, Apple TV+, and even Plex, ATMOS works fine - if the source is coded with ATMOS, that comes across on my Sonos system…My problem is with the Apple Music app on my Samsung TV. It will not play music in ATMOS. I know the source is in ATMOS because when I play the same album/song using the Sonos app on my iPhone, it plays in ATMOS format…I need confirmation that it should work, before I spend and more time on it. If the Apple Music app on Samsung TV will not play ATMOS for now, that’s fine - I just want to know.

5
K
9 months ago
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cptcrusty1Contributor I
asked in Home theater
sonos in place of a tuner

I currently have a Harmon Kardon speaker system (5.1) with a wireless subwoofer.  The tuner is old enough that I had to use the adapter that came with the subwoofer to get it hooked up.   I have a Visio smart TV that connects to the tuner which is the surround sound system I would like to replace the tuner and speakers (keep the sub) with just a Sonos system.  Plugging the TV into the Beam, Arc, or similar.  The tuner is a pain.Can I hook up a Sonos system that will just "work" when I turn on the TV and watch XMen movies, then turn off the TV and say "Alexa, play Pink Fluffy Unicorns on my Pandora" and it will again, just "work"? I don't ever use the tuner for radio and haven't used the DVD player in years.  

3
buzz
9 months ago
D
DezDContributor I
asked in Home theater
Immersive Set with Ray

Hi! I just received my Immersive Set with Ray and Sub mini - it’s two Era 100 speakers, sub mini and a ray bar.  I can’t get them to be recognized to be added to the same room and now I am beyond frustrated. The error continues to be that no other speakers are found.  I can add them to different room labels… what am I doing wrong? How do I start over? 

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Ken_Griffiths
9 months ago
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rckrausContributor II
asked in Home theater
Dolby Atmos

I have a basic question about Dolby Atmos.I have a Beam Gen 2 connected to the eArc HDMI output on a Samsung Q90t. Several streaming services I watch have content with Dolby Atmos. How do I tell if the enhanced audio from Atmos is working?  I don’t know to check on either the Sonos app or the Samsung settings. Thanks for any help. 

3
R
9 months ago
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RP907Contributor I
asked in Home theater
Sound cuts out from Samsung QN85

I have owned my system (Arc, Sub(Gen 3) and One SLs) for just over a year. Up until a few weeks ago, everything was awesome, but now the sound coming from my Samsung QN85 keeps cutting our for a few seconds. The frequency at which it happens depends on the settings I’ve made in the “Sound” menu on the TV, i.e. enabling/disabling Atmos, etc. I’ve tried unplugging, made config changes recommended in similar threads, etc. but nothing seems to be helping. What changed to make this start occurring? Is there anything I can do to get it to work the way it did for the first 11 months?

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R
8 months ago
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DonHarContributor I
asked in Home theater
No sound from surround speakers

For my lounge setup I have a beam with two Play1 for left and right speakers.I an not hearing any sound from the two Plat 1 speakers.I have carried out a software update on these speakers (as well an the beam)I don’t know if this is relevant but if I tap on the >II button of the beam (and with the Sonos speaker in the kitchen) I hear a pop sound. This does not happen with the left and right Play1 speakers.I would appreciate suggestions how to connect the sterio speakers to the beam.Thank you

3
D
9 months ago
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lfcbillContributor I
asked in Home theater
why is BBC iplayer audio not supported anymore?

It’s been working fine for over a year and a half and now it is silent and the app tells me it’s not recognised, i can get audio by turning pass through off in my TV (LG A1 OLED) settings but don’t want to have to do that every time as this makes my other devices play in pcm instead of atmos. it’s a Sonos arc with Play 1s as rears and a sub mini.   

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L
7 months ago
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zyrow1124Contributor I
asked in Home theater
Sonos

hello, i have a arc soundbar connected to my tv via hdmi and i just recently bought two sonos one sl speaker to connect and use for a theather but im having a problem controlling the one sl speaker with a controller one the arc sound bar will mute and sound will come from the one sl speakers if anyone can help me i would really appericate it ive been hrs trying to figure this out and have have gotten nothing ive see articles on sonos page i folloqed every instruction and still nothing 

1
G
9 months ago
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TutorialContributor I
asked in Home theater
lip sync problem after firmware update 15.11

Since firmware update 15.11 (updated manual this week) audio issues (Playbar/Sub/Play1’s).Before firmwareupdate everything was working fine for long time.Input via TOS-link (optica) Meerkanaals (bypass) from Philips One 50PUS8837/12 (model 2022) latest firmware (running several months) The audio is hikking/interrupted continueusly or even stopping, restart (power off/on) dit not solved the problem.After a lot of hours troubleshooting i found that the problem is in the Sonos lipsync configuration, after reset the lipsync from 4 to 0 the audio was normal again, but with expected delay.The maximum delay without interrupted/hikking audio is 1, above the problem occur again.When setting TV to stereo (PCM2.0) Sonos lipsync is working fine. Conclusion : Since Sonos firmware release 15.11 is lipsync not working as in previous verslons while using optical in (TOS link) and DD51 signal using Playbar  

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P
9 months ago
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mgalfredoContributor I
asked in Home theater
Sonos Era 300 bluetooth does not work on LG tv oled55b9pua

Hi evryone, got the Sonos era 300, and tried to connect with my tv Lg oled55b9pua, via Bluetooth, once successfully connected, sound does not come up, nothing. looks like the sound is muted, and I tried to volume up, but nothing, the sound remains muted, i tried almost evrything, if you have some recommendations or advices if would be nice, I think that could be a compatibily issues. I have the latest SW update on my tv and my sonos APP, up to date.I tried connecting my iphone via bluetooth to sonos era 300 and worked with any issues. 

1
G
9 months ago
Asif khan
Asif khanContributor I
asked in Home theater
height volume not working

Subject: Urgent Help Needed with Sonos Home Theatre Setup - Height Volume and Atmos IssuesDear Sonos Community,I recently invested in the Sonos Arc, Sub Gen 3, and Era 300 to create a home theatre system using my Samsung 65Q90C TV. Unfortunately, I've been encountering a persistent issue with the height volume since the initial setup, and now the same problem persists with the Era 300.The height volume seems to be non-functional, and I suspect there might be configuration or system integration issues. This issue is particularly frustrating as it prevents me from experiencing the full Atmos environment not just in Atmos-enabled movies but also with Apple Music spatial audio content.I'm reaching out to the community for assistance. Has anyone else faced a similar problem, and could you please share any solutions or suggestions to resolve this issue? Your quick response will be highly appreciated as I'm eager to enjoy the full potential of my Sonos home theatre setup.Thank you in advance

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K
9 months ago
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CadleighTrending Lyricist I
asked in Home theater
LG OLED42C34LA + Sonos Ray - anyone made these work together?

Trying to get my Sonos Ray to work with my new LG OLED42C34LA with Magic Remote. I can get sound to come out of the soundbar but when I try to adjust the volume with the Magic Remote, I get an icon of a speaker with a line through it.I’ve tried setting up the Magic Remote with the Sonos app, but it doesn’t recognise it.None of the guidance on this forum seems to fit with the operating system for this model.Any suggestions?

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Ken_Griffiths
8 months ago
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LalebarnesContributor I
posted in Home theater
sonos arc - showing stereo on the app-

I have a Sonos arc and two play ones however the play ones don’t seem to be working. My tv is set to optical/hdmi arc and the sound is coming out of the arc but nothing out of the rears. To use the rears does my tv need to be capable of doing ‘dolby atmos’ or does the arc sound bar do it regardless?  I’ve tried changing the settings but nothing is really working. I’m assuming I need to get a new tv with Dolby atmos in the specification of it.  anyone know?thanks

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L
9 months ago
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KillerBobTrending Lyricist I
asked in Home theater
Setup for Stereo AND Surround using Samsung S95B

I have a Samsung OLED S95B TV that controls all my music - it runs Plex, Apple Music and YouTube. Sound is via an old 3.1 THX sound system. The sound is not up to scratch with the TV and I want to upgrade to Sonos.I am thinking the Ultimate Immersive Set, with an ARC, a Sub, and 2 x ERA300 for surround speakers… That should be easy to set up. Connect the Arc to the TV via HDMI, and the Arc connects to the rest.However, I also would like to have a great setup for listening to music from my TV, and for that I thought about 2 additional ERA300s, or 2 x Fives.If I was to buy 2 x ERA300s or 2 x Fives, how would I connect that? Would the ARC be connected to the TV and control the 2 “front” speakers, and only use these if I wanted to listen to music, vs. watching TV and using the surround setup? Or am I asking for too much?

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Airgetlam
9 months ago
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GaryGMContributor II
posted in Home theater
TV Speakers Setup with Sonos Arc

Hey community. I just purchased the Arc, Sub Gen3 large and Era 3’s. How should I configure my Sony Brava TV speakers. I think i never want the TV speakers, correct? I want everything going out through my Sonos LIving Room system. If y’all agree, should I add my Sonos SL 1’s and group them with the Arc? Or, is that overkill since the Arc as I understand it can act like separate speakers, right and left respectivelyThoughts team GG  

3
N
9 months ago
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LaShawn72Contributor I
posted in Home theater
Amazon Omni QLED TV & Sonos RAy soundar

I bought a 65 inch Amazon Omni QLED and Sonos Ray soundbar and I am unable to connect the remote because the amazin tv is a rf and the soundbar is a ir. What remote do you recommend I buy to control the soundbar so I don't have to grab my phone each time? 

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Airgetlam
9 months ago
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ESteveWilsonContributor I
asked in Home theater
Volume

I bought a Sonos Beam Gen 2 that I connected to a new Samsung OLED S90 CD. I followed the connection and got everything to work but the Volume upper limit just does not seem to get as loud as I would expect. I did a chat session with Sonos and the suggested doing the Trueplay setup - I did and seems the same. Any thoughts?

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E
9 months ago
K
klynnContributor I
asked in Home theater
My beam volume automatically increases

Hi, I tend to keep my sonos beam volume down to 0 or 1 and only use it when I watch a movie. But I won’t touch it and it automatically increases to a volume of 5 constantly, multiple times a day. Whether I leave the sonos app open or close it, it just seems to increase itself back to 5, interfering with my other sound through the TV. It’s driving me crazy. Anyone else experience this?

5
Ken_Griffiths
9 months ago
V
Valentin ZollaContributor I
posted in Home theater
Surround sound for Playstation 5 using Sonos Beam (2) and 2 Era 100

Hello everyone, excuse me in advance for any mistakes I am French !I just purchased two Era 100 in addition to my Beam Gen 2 and I have some surround issues with my PS5.. Indeed, surround sound only works in linear PCM on Youtube or any other streaming application but in gaming the surround’s very limited.For example, in Dead By Daylight, I only hear a few very light sounds from the back and no interesting and important sounds (player movements behind my back for example).Do you have some tips to give me to benefit from real surround sound in game (with good spatialization) ?Thank you to those who take the time to respond to me

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V
9 months ago
J
jbadgerContributor I
posted in Home theater
Advice on connecting Arc to an existing 2xFives + Sub room

In my living room, which is much longer than it is wide, I have an existing audio-only setup consisting of a pair of Fives and a Sub.  It sounds fantastic - the Fives are wall mounted on one of the short walls so they project sound across the full length of the room.Now I want to add a TV with an Arc  to this room.  The only location that works for my living room is to put the TB+arc on one of the long walls, so the fives will be on the wall to the left of the viewer.I will of course want to have my Sub as part of the home theater setup.  Based on extensive discussions in other threads,I have already understood the fact that I can’t share the Sub with two different “rooms” - one home theatre room and one audio-only stereo room, which would be the obvious solution but it is what it is.  I’m certainly not going to buy another sub, so I need to come up with another approach.If I configure the Arc as the center channel with the Fives as the rear surround channel, then will I be happy?  Wil

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Stanley_4
9 months ago
D
DarrenlbContributor I
asked in Home theater
samsung S95c and Sonos Beam Gen 2 Sound Intermittently drops out when watching Sky..

Hello and good morning.i have recently purchased  Samsung S95C to go with my Sonos Gen 2 Sound bar.i have set it up and tested it running Atmos Movie and it works well.The problem I’m having is when I seem to watch a standard channel on sky or a recording on sky the audio on the beam 2 drops out for a few moments then resumes.  There doesn’t seem to be any pattern sometimes it’s a few times then it’s fine for a while then it drops out again?

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ratty
9 months ago
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