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Daviddl
Contributor II
Sep 5, 2023 11:23 AM UTC
Answered

I just installed my Arc + Sonos Era 300 and my Arc sound bar only makes gunshot sound

I just installed my Arc + Sonos Era 300 and my Arc sound bar only makes gunshot sound

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DaviddlAnswer
Contributor II
Sep 5, 2023 12:14 PM UTC

I have rebooted the entire system and now it seems to work

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4 replies

GuitarSuperstar
Lead Maestro
Sep 5, 2023 11:34 AM UTC

What model TV do you have? Are any other devices connected to the TV?

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"Receive with simplicity everything that happens to you." - Rashi
DaviddlAuthor
Contributor II
Sep 5, 2023 11:41 AM UTC

My TV is an LG OLED CX 65, without connection to any other device. Thank you

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GuitarSuperstar
Lead Maestro
Sep 5, 2023 11:45 AM UTC

Try this:

Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Simplink is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable.
 

And set your TV to these settings:

HDMI Input Audio Format: Bitstream

Digital Sound Output: Pass Through

eARC Support: On

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"Receive with simplicity everything that happens to you." - Rashi
    DaviddlAuthorAnswer
    Contributor II
    Sep 5, 2023 12:14 PM UTC

    I have rebooted the entire system and now it seems to work

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