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davidt009
Contributor I
June 25, 2024

I have a Sony Bravia TV and Sonos Arc and Sub Woofer Mini and unable to get any sound from Audio System

I have a Sony Bravia TV and Sonos Arc and Sub Mini and unable to get any sound from Audio System

The entire setup is less than six month’s old

I have the TV setup on Audio System, Standard mode, it is connected to my internet

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    15 replies

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    nik9669a
    Senior Virtuoso
    June 26, 2024

    Have you followed the troubleshooting guide? https://helpguide.sony.net/tv/jaep1/v1/en/08-05_03.html ”Make sure tv volume is maximum” seems a likely contender as culprit. 

    davidt009Author
    Contributor I
    June 26, 2024

     

    As stated in my second response of this thread, I had set it up exactly the way I had set it up previously and it didn’t work

     

     

     

    nik9669a
    Senior Virtuoso
    June 26, 2024

     

    As stated in my second response of this thread, I had set it up exactly the way I had set it up previously and it didn’t work

     

    Not so: you said you had “reconnected” it the same way. Connections are physical cables, etc. Settings - which can change when manufacturers send out updates - are software oriented, and can change.
     

    Have you checked the tv sound settings, per my suggestion above? You’ve not actually said yes or no to that. 

    davidt009Author
    Contributor I
    June 26, 2024

     

    What I said was that I had re-connected all HDMI cables into their respective HDMI ports as I had done previously, (meaning the SKY puck into HDMI Port 1 and Sonos Audio System into HDMI port 3) when it worked previously and I also said that all of the updates(Software) were loaded, meaning software updates.

     

    I hope this helps to clarify any/all of this for you

     

    Yes, All of the other sound settings were already properly set, same as what you were asking, advising, recommending, suggesting.

     

    I have it sorted now, meaning functioning, working

     

    Thank you

     

     

     

     

     

     

    nik9669a
    Senior Virtuoso
    June 26, 2024

    Well done.

    How?
    What did you do/change?

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