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Contributor I
June 25, 2024

I have a Sony Bravia TV and Sonos Arc and Sub Woofer Mini and unable to get any sound from Audio System

I have a Sony Bravia TV and Sonos Arc and Sub Mini and unable to get any sound from Audio System

The entire setup is less than six month’s old

I have the TV setup on Audio System, Standard mode, it is connected to my internet

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15 replies

Senior Virtuoso
June 25, 2024

Are you saying it’s stopped working after 6 months or that it never worked?

Senior Virtuoso
June 25, 2024

What model tv?

davidt009Author
Contributor I
June 26, 2024

It worked previously for the past six months, then I moved locations and reconnected the same as before and now doesn’t work

 

Sony Bravia XR 75X9xK

davidt009Author
Contributor I
June 26, 2024

Using new HDMI cables same as before

 

davidt009Author
Contributor I
June 26, 2024

Not getting any sound from my Sonos Audio System

Internal TV audio switched off

All setup with internet connection

All updates have been loaded

 

Senior Virtuoso
June 26, 2024

Check the audio settings on the tv. They may have reset after an update to the tv? Looks like you need 

Audio output -eARC mode - Auto

Select - Speakers - Audio system

eARC enabled

 

It may also be worth a full power off reset of tv and speakers, and checking the cables are correctly seated. 

davidt009Author
Contributor I
June 26, 2024

Thank you

Will do

 

 

davidt009Author
Contributor I
June 26, 2024

What about “Audio System Prioritisation” mode?

“Output sound from Bravia Sync compatible external speakers if detecred when TV is oowered on”

Do I click this one in “On” mode?

davidt009Author
Contributor I
June 26, 2024

“Output sound from Bravia Sync compatible external speakers if detected when TV is powered on”

Senior Virtuoso
June 26, 2024

“Output sound from Bravia Sync compatible external speakers if detected when TV is powered on”

Obvious answer is: same as when you set it up and had it working previously. Try with and without.