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PiggyArc
Contributor I
April 22, 2024

i can't play dolby atmos when i watch movie

  • April 22, 2024
  • 17 replies
  • 568 views

Hi there,

 

i did everything to be able to listen to movie in atmos, i cant seem to be able to do it. I am able to listen to music in atmos but i cant with movies. I dod all the setup on the tv but i still cant. It always say Stereo Pcm. I am out of idea honestly.

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17 replies

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106rallye
106rallye
April 23, 2024

You state you did all the settings, but do not mention what the settings are. Could you post pictures of these settings, because it seems that’s where the problem lies.

PiggyArcAuthor
Contributor I
April 23, 2024

There you go, my setting have are the exact one you sent, but i still am not able to listen to movie in atmos, BUT music i can so the wiring must be ok right ? I really dont get it, could it be just a bug in the app or should i reset the whole system ?

controlav
controlav
Lead Maestro
April 23, 2024

This is not “a bug in the app”, the speaker just plays what it is sent. The problem is the TV is not sending it in the format you desire.

In that first screenshot, I can’t tell if passthrough is enabled or not (a common problem with chekboxes drawn like this).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
GuitarSuperstar
Lead Maestro
April 23, 2024

@PiggyArc What is the Digital Audio Format setting on the TV currently set to? What other options are available?

"Receive with simplicity everything that happens to you." - Rashi
PiggyArcAuthor
Contributor I
April 23, 2024

If i turn off pass through these are the option for the digital audio format

 

GuitarSuperstar
Lead Maestro
April 23, 2024

With Pass Through disabled and Digital Audio Format set to Auto, what audio format do you get for the following films?

Disney+ - Black Panther

Apple TV+ - Greyhound

Netflix - Don’t Look Up

 

With Pass Through enabled, what audio format do you get for each film?

"Receive with simplicity everything that happens to you." - Rashi
PiggyArcAuthor
Contributor I
April 24, 2024

It is still stereo PCM for all three movies. What is weird is that, when we were in our old appartment about 1 month ago, i only had the arc connected because i could not make too much noise, and everything worked i was able to listen to EVERYTHING in atmos. But is was also on a different tv so i dont know. I will reset my system play with the wire or something because as far as the tv setting goes i am out of idea.

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