Contributor I

i can't play dolby atmos when i watch movie

Forum|Forum|2 years ago
April 22, 2024
17 replies
568 views

Hi there,

i did everything to be able to listen to movie in atmos, i cant seem to be able to do it. I am able to listen to music in atmos but i cant with movies. I dod all the setup on the tv but i still cant. It always say Stereo Pcm. I am out of idea honestly.

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106rallye

Just telling us what your problem is, does not help the community to help you. What TV (make and model) do you use? What Sonos gear? How is the Sonos set up connected to your TV? Do you watch using TV apps or an external source like an Apple TV or BD-player?

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PiggyArcAuthor

Contributor I

I have a Hisense 55U78KM the system is connected with the wifi, i have the Arc two era 100 and the sub gen 3. Everything is being listened through the tv app (disney,netflix,apple) Like i said if i want to listen to music through the sonos app, the music that is compatible will be playing in atmos and i will see it on the app. But if i watch a movie i cant seem to be able to do it.

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GuitarSuperstar

Lead Maestro

I have a Hisense 55U78KM the system is connected with the wifi, i have the Arc two era 100 and the sub gen 3. Everything is being listened through the tv app (disney,netflix,apple) Like i said if i want to listen to music through the sonos app, the music that is compatible will be playing in atmos and i will see it on the app. But if i watch a movie i cant seem to be able to do it.

Set the Digital Audio Out setting on the TV to Pass Through. Then test the film Black Panther on Disney+.

"Receive with simplicity everything that happens to you." - Rashi

106rallye

You state „the system is connected with the wifi“. There‘s no HDMI from the TV’ eARC Port to the Arc?

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PiggyArcAuthor

Contributor I

I did all the setting required on the tv, it is set auto for the eARC the digital audio out setting is on pass through also but it still dont work, and yes there is a hdmi wired from the earc hdmi outlet to the arc bar. Will it work if i plug a external outlet like an apple tv or something like that ?

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GuitarSuperstar

Lead Maestro

I did all the setting required on the tv, it is set auto for the eARC the digital audio out setting is on pass through also but it still dont work, and yes there is a hdmi wired from the earc hdmi outlet to the arc bar. Will it work if i plug an external outlet like an apple tv or something like that ?

It’s possible that Dolby Atmos audio isn’t supported on those native apps on your TV. Using an external media device like an Apple TV 4K or Roku Ultra should work.

"Receive with simplicity everything that happens to you." - Rashi

controlav

Lead Maestro

Your TV is more than capable of this, so fix its settings. From rtings.com:

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

106rallye

When using Netflix for example, does your membership allow for Atmos? Are you using the original English language or a different language setting?

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PiggyArcAuthor

Contributor I

All the setting are correct i watched videos on how to properly set them. When i put on a movie that support atmos, the atmos vision logo appears on the right corner. And yes i have the membership that allows me to listen to atmos, i have the OG version on every movie and it even says (Atmos) beside the language. So maybe a bug in the app ?

AjTrek1

Hi

Hopefully you can find these in your manual regarding setup for a Dolby Atmos external speaker. Disregard WISA information as that feature is not applicable to Sonos. Make sure you have followed the setup as described.

Together Everyone Achieves More = T.E.A.M.

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