Hulu Live

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I have an LG OLED TV paired with a Beam, a subwoofer, and two surround satellites. When a program goes to commercial the sound volume often increases and it increases again when returning to the program. This happens with live programming, streaming from the catalog, or streaming recorded programming from its DVR/server. Is anyone familiar with this and know of any solutions?

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Stanley_4Answer

Grand Maestro

Wait for it to happen and quickly send in a diagnostic, that will give you a number that you can give to Sonos support and have them look at your internal (hidden from us users) data and see if they can see what is fiddling the volume settings or if it is another issue.

106rallye

Is there actually a command to turn up the volume (or a sign on screen that says so) or do you experience a higher volume?

Airgetlam

That’s a pretty common broadcast trick, even across the air, not just on Hulu. Ads tend to be compressed more, and then broadcast at their maximum level. It’s not just an issue with Sonos, it’s an issue with the broadcasters and the way they treat advertisements.

Bruce

H

Humphrey GombergAuthor

Contributor I

It’s not just during the commercial. The sound gets louder during the commercial and then gets even louder during still after the commercial. I understand it may be compression. It may also be something with LGs or LGs+Hulu+Sonos. It doesn’t happen with other streaming platforms or over-the-air/antenna broadcasts. My guess is that it’s Hulu related. I’m just fishing. The volume increases are deafening.

Stanley_4Answer

Grand Maestro

Wait for it to happen and quickly send in a diagnostic, that will give you a number that you can give to Sonos support and have them look at your internal (hidden from us users) data and see if they can see what is fiddling the volume settings or if it is another issue.

H

Humphrey GombergAuthor

Contributor I

I’ll try that Stanley. Thanks.

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