hdmi arc lg beam

4 replies
135 views

Hi - I just bout a Sonos beam gen 2 but I’m having issues in connecting it with my LG50QNED tv. Basically, when I start the tv set up in the Sonos app and insert the HDMI cable in the HDMI arc port both the Sonos and the tv don’t recognise that the cable is inserted. I’ve tried factory reset, unplug and plug, etc. Is this a common issue?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

SchlumpfAnswer

Virtuoso

Thanks - cable is of course connected properly as it’s detected by the tv but nothing further happens

Did you check like @buzz suggested if tvs cec communication (SimpLink) is turned on?

If so, did you try another hdmi cable?

Ralf

buzz

Grand Maestro

Not common. Make sure that the HDMI plugs are fully inserted. A defective HDMI cable is also possible.

I’m not familiar with this model TV. Make sure that SimpleLink is enabled. I expect that this would be enabled by default, but it is worth checking.

T

Tommyvii90Author

Contributor I

Thanks - cable is of course connected properly as it’s detected by the tv but nothing further happens

SchlumpfAnswer

Virtuoso

Thanks - cable is of course connected properly as it’s detected by the tv but nothing further happens

Did you check like @buzz suggested if tvs cec communication (SimpLink) is turned on?

If so, did you try another hdmi cable?

Ralf

T

Tommyvii90Author

Contributor I

It turns out that the issue is with the Sonos-provided cable! It worked perfectly with another cable I already had at home. I’ll reach out to Sonos technical assistance for a replacement cable.

thanks all!

Sign up

Login to the community