Contributor II

Answered

first time playbar and tv setup- no connection

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Sonos playbar ultra not connecting to lg tv. I’ve used the below lead and plugged into e arc on tv and selected that for sound out. Lead I purchased is attached.

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Pools-3015Answer

Prodigy I

There is no such speaker as the “Playbar Ultra”. The Playbar only has ann optical connection for audio. Are you referring to the Arc Ultra?

If you do have the Arc Ultra, have you done these settings on your TV to use an external audio device?:

https://www.lg.com/us/support/help-library/lg-tv-how-to-change-the-sound-out-setting--20153207541373

Headliner III

Is the Playbar connected to WiFi? Can you play music through the Playbar? Was the Playbar purchased used?

Pools-3015Answer

Prodigy I

There is no such speaker as the “Playbar Ultra”. The Playbar only has ann optical connection for audio. Are you referring to the Arc Ultra?

If you do have the Arc Ultra, have you done these settings on your TV to use an external audio device?:

https://www.lg.com/us/support/help-library/lg-tv-how-to-change-the-sound-out-setting--20153207541373

Can you confirm what device you actually own?

Is it a Playbar or an Arc Ultra?

If it is a Playbar, that only has an optical connection, not HDMI.

If your TV doesn’t have an optical out, you would need to buy an HDMI audio extractor with an optical out, and an optical cable.

Why did you purchase a cable when there’s one supplied with the Arc Ultra?