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AndyAGH
Contributor I
May 19, 2023 5:59 PM UTC
Answered

faulty Arc

Got my Arc 2 weeks ago.. after about 2 hours of tv the sound starts distorting, a tick sound every few seconds plus tv sound goes for a fraction of a second.. pause the tv & tick sound continuous… so this must be the Arc not the signal.. I’m using optical as the arc hdmi didn’t work when I set it up, plus the previous speaker was on optical & never had any problems…

I’m really p’d off as I waited a long time for my Arc & Sonos customer service is nonexistent….

Any advise appreciated…

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Corry P
Corry PAnswer
Sonos Staff
May 25, 2023 11:31 AM UTC

Hi @AndyAGH 

Welcome to the Sonos Community!

If ​​​@GuitarSuperstar‘s suggestion did not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

GuitarSuperstar
Lead Maestro
May 19, 2023 6:07 PM UTC

What specific model TV do you have?

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"Receive with simplicity everything that happens to you." - Rashi
AndyAGHAuthor
Contributor I
May 19, 2023 6:38 PM UTC

LG.  55lb700v-zg

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GuitarSuperstar
Lead Maestro
May 19, 2023 6:47 PM UTC

The HDMI IN 1 port on your TV is an HDMI ARC port. Disconnect the Arc from the TV and make sure Simplink is enabled in the TV settings. Run TV Setup under the Arc’s settings in the Sonos app. Follow the app instructions. When the app instructs you, connect the Sonos-supplied HDMI cable from the Arc to HDMI IN 1 on your TV.

 

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"Receive with simplicity everything that happens to you." - Rashi
    Corry P
    Corry PAnswer
    Sonos Staff
    May 25, 2023 11:31 AM UTC

    Hi @AndyAGH 

    Welcome to the Sonos Community!

    If ​​​@GuitarSuperstar‘s suggestion did not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    AndyAGHAuthor
    Contributor I
    May 30, 2023 10:54 AM UTC

    All sorted now.. Thanks… :)

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