factory reset on playbase

6 replies
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I’ve moved house and I have a new wifi router. My sonos is connected to my previous wifi setting and now it won’t let me add the sonos player to my account as it keeps saying it’s not recognised on my new wifi. I’ve tried a factory reset but the app is still not allowing for it. What can I do please?

thanks

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Stanley_4Answer

Grand Maestro

If you used the factory reset on all your Sonos you destroyed all your system settings and are back to following the setup instructions for a new system.

jgatie

See this link:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

S

SC90Author

Contributor I

There isn’t this option in the app

Stanley_4Answer

Grand Maestro

If you used the factory reset on all your Sonos you destroyed all your system settings and are back to following the setup instructions for a new system.

buzz

Grand Maestro

For other users reading this thread: We don’t recommend Factory Reset without first consulting with SONOS support or someone with LOTS of experience. Factory Reset rarely cures fundamental issues and results in extra, unnecessary work.

S

SC90Author

Contributor I

Should I take the play base to a sonos shop or is there a number I can call for technical support? It’s not been used a great deal and kept its box. I don’t believe there’s been any damage to the product itself.

Airgetlam

There is no ‘Sonos shop’, however, you can call Sonos Support directly to discuss it.

Bruce

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