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ChiJas
Contributor I
June 19, 2023

Era 300s wont connect to Arc for Surround

Wanted to see if anyone here might be able to help on this  

I recently got an arc, sub, and two era 300s. The eras connected via surround fine at the beginning and worked for a few days, but starting today the eras won’t standalone but won’t connect via surround. 
 

I wasted four hours on the phone with tech support today, and for about three of those hours they kept having me plug and unplug the speakers as if they would magically work again. Level 2 support couldn’t help either.. they escalated me up to where I get to wait until next week Monday to have another fun day with tech support…. 
 

Hoping the community might have a faster solution than trying to wait on Sonos “support”. 

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43 replies

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rmidel
Lyricist III
August 14, 2023

@Ken_Griffiths I’ll hardwire my port and see where that gets me - I guess a Boost would accomplish the same thing too

Ken_Griffiths
Ken_Griffiths
August 14, 2023

@Ken_Griffiths I’ll hardwire my port and see where that gets me - I guess a Boost would accomplish the same thing too

Yes @rmidel, if the wired Port sorts the surround issue for you, then I was going to suggest later, that you perhaps consider getting a Sonos Boost, that’s if you don’t want to change your router or leave a Port/Speaker product cabled to the router.

rmidel
Lyricist III
August 15, 2023

@Ken_Griffiths 

GOT IT! Hardwired the Port, gave the system about 30 minutes to settle in and the Eras can now be added properly as surrounds. Thanks for your guidance. I’ll make sure I have the ARC hardwired when I deploy this set up in the field. Thanks again 🫡
 

now for the new problem, went thru Trueplay setup and got a really bad popping out of all three speakers. Disabled the eras then set them back in surrounds and it went away. I’m assuming there’s a bad firmware/software to cause that so I’ll live without it for now. 

rmidel
Lyricist III
August 15, 2023

So to recap for anyone having trouble getting the Era 300/100 to connect as surrounds, at least one device in the system has to be hardwired to your network. If you don’t have Amps or Ports in your system and it’s not the ARC soundbar that’s hardwired, add a Sonos Boost at your router. Give system a few minutes to negotiate its wireless network, then add the Eras as surrounds. Enjoy. 

Ken_Griffiths
Ken_Griffiths
August 15, 2023

@rmidel 

Note, it’s really very rare that a router does not support a Sonos Home Theatre main product proxying the IP addresses for its surrounds and Sub. Reports are rare, I can probably count them on one hand only during the past 5 years here in the community. It would be nice though to know the make/model of router and its firmware version, as that really can help others get to a solution more quickly if they encounter the same problem.

Anyhow, glad to hear that wiring the Port device and running all on SonosNet fixed things for you. 👍

 

    rmidel
    Lyricist III
    August 15, 2023

    @Ken_Griffiths 

    comcast modem all-in-one. I’ll be replacing soon with an Araknis router

     

      ChiJasAuthor
      Contributor I
      August 25, 2023

      Update from my original post.. system is still broken. I’ve swapped out the Arc for a new one and still no luck keeping the Eras connected as surrounds. I’ve tried hardwiring the Arc into my switch and into my router, they Eras still disconnect. 
       

      The Eras stay connected just fine a stand alone speakers, but shortly after connecting as surrounds, they disconnect from the Arc. 

      I’m running on a Meraki MX appliance as my router and have gone through the setting several times and there are no setting that would be preventing this from working.  

       

      Ken_Griffiths
      Ken_Griffiths
      August 25, 2023

      Update from my original post.. system is still broken. I’ve swapped out the Arc for a new one and still no luck keeping the Eras connected as surrounds. I’ve tried hardwiring the Arc into my switch and into my router, they Eras still disconnect. 
       

      The Eras stay connected just fine a stand alone speakers, but shortly after connecting as surrounds, they disconnect from the Arc. 

      I’m running on a Meraki MX appliance as my router and have gone through the setting several times and there are no setting that would be preventing this from working.  

       

      Might it be your network switch that’s causing you the issue? Have you tried bypassing the switch and wiring direct to the router instead? Also have you checked that the Arc’s WiFi adapters are enabled so that the two surrounds can ‘bond’ direct to it.

        ChiJasAuthor
        Contributor I
        August 25, 2023

        Yes, I have tried by passing the switch. Yes, wireless is enabled on the Arc. 
         

        the eras will connect, but then disconnect shortly there after. 

        Ken_Griffiths
        Ken_Griffiths
        August 25, 2023

        Yes, I have tried by passing the switch. Yes, wireless is enabled on the Arc. 
         

        the eras will connect, but then disconnect shortly there after. 

        I would perhaps continue to stay in touch with Sonos Support and see if they can help you to resolve the matter.

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