Contributor I

Era 300s wont connect to Arc for Surround

43 replies
6120 views

Wanted to see if anyone here might be able to help on this

I recently got an arc, sub, and two era 300s. The eras connected via surround fine at the beginning and worked for a few days, but starting today the eras won’t standalone but won’t connect via surround.

I wasted four hours on the phone with tech support today, and for about three of those hours they kept having me plug and unplug the speakers as if they would magically work again. Level 2 support couldn’t help either.. they escalated me up to where I get to wait until next week Monday to have another fun day with tech support….

Hoping the community might have a faster solution than trying to wait on Sonos “support”.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

R

rmidel

Lyricist III

@Ken_Griffiths

reset app, reset devices, entered each one as a separate room, added Eras as surrounds. Appletv set to Dolby 5.1, tv arc set to pass through. Still no audio from surrounds and it shows Eras as Not Connected.

should I have a dedicated 5ghz wifi for the Sonos?

Ken_Griffiths

The Era’s should be connecting to your Sonos Arc ‘direct’ over an ad-hoc 5Ghz wireless connection when setup and bonded to the Arc, did the two successfully setup as the left/right surrounds? - What ‘rooms’ show in the Settings/System area of the App, below ‘Products’ ?

R

rmidel

Lyricist III

@Ken_Griffiths

i understand that the Eras run ad-hoc thru the ARC. The Eras are no more than 10ft from the arc with line of site. But should I have a dedicated 5ghz or 2.4ghz for the Sonos? I’ve been seeing a lot of iot devices only running on 2.4ghz recently and I’ve had to separate SSIDs for 2.4 & 5 - I’m a AV custom integrator by trade so I wanted to test the Eras as surrounds before I start suggesting them to clients.

Ken_Griffiths

Just to say, looking at that last screenshot, my own early thoughts on this issue, are that your router ‘perhaps’ may not support the Arc proxying the Era-300 IP addresses when they are bonded to the Arc over its 5Ghz Ad-hoc wireless connection. One or two (a very few) routers have been known to have this type of issue. It can often be resolved however by cabling just the Arc direct to the router in some instances - so if that’s practical in your setup, you may want to give that a try at some point. Whatever you do, ensure you do not switch off the Arc’s WiFi adapter when it’s cabled, as the adapter is required to ensue the communication with the wireless ‘bonded’ surrounds.

Ken_Griffiths

If it’s not practical to wire the Arc to the router, then you can also try wiring another Sonos device instead, but not a surround speaker, or Sub - Then wait 10 minutes for all products to switchover to a SonosNet signal .. devices will show WM:0 in the ‘about’ box in the App, next to their entries in the list when they have switched and are running on SonosNet - If for any reason a device does not switchover, then perhaps power-cycle it and see if that sorts things for you.🤞

R

rmidel

Lyricist III

@Ken_Griffiths

yeah I’m going to assume now that the arc does need to be hardwired. I run into this when using an Amp as surrounds, Arc wants to be hardwired.

latest thing I tried was a dedicated 2.4ghz for the Sonos, still no joy

Thanks for your input.

Ken_Griffiths

It the surrounds work when any Sonos device is wired to the router (not a surround speaker, or Sub) then I would ask you to kindly call out the make/model of router here (and firmware version), as that information can be helpful to others here in the community. I would personally then ditch the router and get something to replace it.

Hope the wiring of a Sonos product sorts it for you.

S

Silverthorn

Prodigy II

Going by the OPs System screenshot I don't think they are bonded correctly myself. Seems odd to be seeing living room left etc still when they are supposed to be bonded to the arc.

I’d try removing the surrounds from the arc and get them working again as separate speakers and test them individually. Then try adding them as surrounds to the arc again.

"I saw the Stooges and the MC5"

Ken_Griffiths

Going by the OPs System screenshot I don't think they are bonded correctly myself. Seems odd to be seeing living room left etc still when they are supposed to be bonded to the arc.

I’d try removing the surrounds from the arc and get them working again as separate speakers and test them individually. Then try adding them as surrounds to the arc again.

See below…