Era 300 as surrounds, suddenly levels needed to be changed

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I have era 300s as surrounds with an arc and a sub. Yesterday I noticed when listening to atmos music tracks that the 300s suddenly got way less pronounced on the same settings. I then tried an atmos movie and that too was less pronounced. Had to turn surrounds up considerably. Anyone else notice this?

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Corry PAnswer

Sonos Staff

Hi @dkatrencik

Welcome to the Sonos Community!

As far as I am aware, nothing has been changed.

Please remove the Era 300 surrounds from the Arc, then add them again:

Settings » System » [room with Arc] » Remove Surrounds.

Settings » System » [room with Arc] » Set up Surrounds.

If that does not fix the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @dkatrencik

Welcome to the Sonos Community!

As far as I am aware, nothing has been changed.

Please remove the Era 300 surrounds from the Arc, then add them again:

Settings » System » [room with Arc] » Remove Surrounds.

Settings » System » [room with Arc] » Set up Surrounds.

If that does not fix the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

D

dkatrencikAuthor

Contributor I

This worked, thank you!

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