Era 100 and Arc connection

Are they added as surrounds? What exactly are you playing? If you stream music, do you hear any audio from the Era 100s? Are any of the speakers wired with an ethernet cable? What model TV do you have?

If you attached the ERA 100s as surround sound speakers, then you will not hear content unless it is setup for ATMOS. So first check is make sure that you are receiving Dolby ATMOS content. A good example would be Avatar on Disney+. Make sure your TV is connected via eARC or ARC and is set for Dolby ATMOS output. In the SONOS app turn your surround Audio to TV Level+8. Wait until copters or vehicles move from side to side on the screen and you should hear the surround sound kick in.

This isn’t accurate. You can hear audio from the surround speakers when playing Dolby Atmos, 5.1, or most stereo audio.

@GuitarSuperstar I am adding them as surrounds. I have a Vizio tv, and the arc bar is connected to HDMI ARC. I also have the Sub connected and the Era 100 speakers are not wired with an Ethernet cable. With everything hooked up I’m only getting sounds from the arc bar and the sub, but nothing from the Era speakers. 

@Kholness all I can tell you is that I have the Era 100 speakers hooked up just as you have and no sound on Era 100s from most TV shows. One local news station does use ATMOS with surround during the broadcast and I can hear their transitions on the Era 100s. The program is in stereo and I can hear the right and left channel from the SONOS unit in the front. I can switch to Disney+ and watch the movie Avatar and clearly hear the surrounds kick in on scenes. So they work when the content is there. I never hear any sounds on the Era 100s when it is only stereo content on my system.

@GuitarSuperstar I don’t hear anything coming from the speakers when I stream from the Sonos app. I know the speakers are working because I can use it to manually adjust the tv volume, and I can hear them when I set up the trueplay feature
 

@grestep when I tried content with the dolby atmos I still don’t hear anything. 

@Kholness In the Sonos app, go to Settings > System and post a screenshot of the list of Products in your Sonos system.

@GuitarSuperstar …here goes

@Kholness That does look OK. Is the Family room set to “Full” for playing music? What does the app say your system is playing when watching TV? Dolby Digital 5.1, PCM stereo, Atmos?

@grestep Same question for you. Are you sure the local news station you’re referring to broadcasts Atmos? Atmos is mostly for movies and much less important for TV - so having a news station invest in Atmos (or even 5.1) seems strange to me.