Skip to main content
Clark_1701
Trending Lyricist I
November 3, 2023
Answered

eArc connection between Samsung QN85B and Sonos Beam Gen 2 drops frequently

I have had my Samsung 65” QLED (QN85B) TV connected to my Sonos Beam Gen 2 via eArc for over a year. In the last month, when I turn on the TV, the two units connection is lost. This happens frequently (once a week or so). To resolve, I must turn off the Samsung TV, unplug the Sonos, wait 10 seconds, plug in the Sonos, wait for lights to stop blinking, turn on the TV. Any help would be greatly appreciated.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Corry P
Corry PAnswer
Sonos Staff
November 7, 2023

Hi @Clark_1701 

There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
View in thread

21 replies

GuitarSuperstar
Lead Maestro
November 3, 2023

Try this:

Disconnect everything from the TV and unplug the Beam and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Anynet+ is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Beam to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Beam has been successfully connected, connect any other devices to the TV.

"Receive with simplicity everything that happens to you." - Rashi
Clark_1701Author
Trending Lyricist I
November 4, 2023

I have reset the devices per GuitarSuperstar’s recommendation. Will monitor the devices over the next weeks to see if this has resolved the issue. Thanks so much for the reply.

    Clark_1701Author
    Trending Lyricist I
    November 6, 2023

    The above did not resolve the issue. Again, this morning, the Samsung TV was disconnected from the Sonos Beam Gen 2. I unplugged the Sonos, waited 10 seconds, plugged it back in, waited for lights to stop flashing, turned on the TV and the connection was re-established. Does anyone have any other suggestions? Thanks … Clark

    buzz
    buzz
    Grand Maestro
    November 6, 2023

    Power must be removed for at least two minutes before the TV will reboot.

    Clark_1701Author
    Trending Lyricist I
    November 6, 2023

    Tried disconnecting power for 2 minutes. No improvement. Devices still frequently disconnect upon power up.

    Corry P
    Corry PAnswer
    Sonos Staff
    November 7, 2023

    Hi @Clark_1701 

    There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Clark_1701Author
      Trending Lyricist I
      November 9, 2023

      Chatted with Sonos technical support today. After submitting diagnostics and reviewing TV settings, they had me reset (turn off, then back on) the Anynet+ setting on the Samsung TV and indicated that this resulted in clearing the issues on the Sonos Beam itself. They recommend monitoring the devices to see if the situation is resolved. I will do so, and report back to this topic with the results.

        Ken_Griffiths
        Ken_Griffiths
        November 9, 2023

        Chatted with Sonos technical support today. After submitting diagnostics and reviewing TV settings, they had me reset (turn off, then back on) the Anynet+ setting on the Samsung TV and indicated that this resulted in clearing the issues on the Sonos Beam itself. They recommend monitoring the devices to see if the situation is resolved. I will do so, and report back to this topic with the results.

        Apparently there have been some updates released in recent days by Samsung for some of their TV models to apparently fix issues with different soundbars, so maybe also check to see if there have been any software updates for your TV.

        Hope you get the dropout issues resolved. 👍

          Clark_1701Author
          Trending Lyricist I
          November 10, 2023

          Thanks for the recommendation Ken_Griffiths. There have been no software updates from Samsung for my TV of late.

          The situation recurred today. Chatted with Sonos support, they referred me to Sonos Technical Support (via email). Awaiting contact from Sonos Technical Support. Will update this topic as the issue is worked with Sonos Technical Support.

            lmleung7
            Contributor I
            November 14, 2023

            I have exactly the same problem with Sonos Beam 2 + QN85B.

             

            I tried reseting the sonos beam 2 or power off+disconnecting+reconnect everything but still having the same disconnection problem.

             

            The connection can be resumed once I power off and power on the beam.

             

            Waiting for your update and see how can it be resolved

            Show more replies
            Terms & ConditionsAccessibility statement