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Dolby Atmos not working hisense U8HAU

  • 28 February 2023
  • 9 replies
  • 327 views
A

Hi all,

 

I’ve just purchased a Hisense 65U8HAU TV which supports Dolby Atmos and Dolby Vision. I am pairing this with my Beam Gen 2. 
 

When playing audio from the TV to the sound bar, my app says Dolby Digital Plus 5.1, rather than Dolby Atmos. 
 

I have done some googling and all of the advice online refers me to the TV’s sound settings, which are completely different on the Australian model compared to the USA model. The sound settings I can adjust say that the audio enhancement is Dolby Atmos. The sound bar is connected through the ARC, and the TV is up to date.

When accessing Netflix and Disney+, it also says the maximum audio quality is 5.1.

Any advice would be appreciated.

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Best answer by GuitarSuperstar 28 February 2023, 17:37

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9 replies

G
Userlevel 7

On the TV under the Advanced Settings under Sound, look for a Digital Audio Out setting and set it to Pass Through.

"Receive with simplicity everything that happens to you." - Rashi
J

Although what GuitarSuperstar is correct and will enable ATMOS on all apps that provide it, there's an issue with the HBO Max app.

HBO Max shows the ATMOS logo, but it's not actually enabling the feature on receivers.

This might be a Hisense bug, but certainly both parties need to solve this.

Airgetlam

HBO and Hisense?

Sonos is merely reporting what type of data stream it receives, with no judgement as to what is contained in that stream. 

Bruce
J

HBO and Hisense?

Sonos is merely reporting what type of data stream it receives, with no judgement as to what is contained in that stream. 

How's this related to the concern?

Airgetlam

“certainly both parties need to solve this” is unclear which both parties are. There’s three under discussion, Sonos, HBO, and Hisense. Trying to determine which two of the three might need to be working on it. 

 

Bruce
J

“certainly both parties need to solve this” is unclear which both parties are. There’s three under discussion, Sonos, HBO, and Hisense. Trying to determine which two of the three might need to be working on it. 

 

Oh, sorry.

I meant that Hisense and HBO need to communicate and solve this. 

Airgetlam

Then I certainly agree with you :) It’s unlikely, however, that either of those two companies ever bother to read posts here in this forum. Which is unfortunate, but not much we can do about that, I’d think. 

Bruce
J

I just exposed the situation in a support chat with Hisense, as I could confirm with images from the TV's Menu itself, that Signal Info. indicates only EAC3 audio for HBO Max.

For Disney+ and others it indicates EAC3_ATMOS.

Not only that, it also showed that video was at 1080p; although this can happen when starting from a pause or restarting an episode, until the high-bandwidth is detected.

The agent said the case would be escalated with the images, and techs may call me afterwards.

I hope this is taken seriously, I had a similar situation with a Vizio that was never solved.

But this is fairly new, maybe with others reporting, they fix the issue; it's a Google TV issue also.

So, @australiantoby , you should also confirm and take pics of the Signal Information and send them through Hisense's support chat.

Signal Info. appears under Help, in the Quick Menu (two-line box icon on the remote).

Airgetlam

I, too, never had success with escalating anything with Vizio. Best of luck!

Bruce

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