Contributor I

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Dolby Atmos not working hisense U8HAU

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Hi all,

I’ve just purchased a Hisense 65U8HAU TV which supports Dolby Atmos and Dolby Vision. I am pairing this with my Beam Gen 2.

When playing audio from the TV to the sound bar, my app says Dolby Digital Plus 5.1, rather than Dolby Atmos.

I have done some googling and all of the advice online refers me to the TV’s sound settings, which are completely different on the Australian model compared to the USA model. The sound settings I can adjust say that the audio enhancement is Dolby Atmos. The sound bar is connected through the ARC, and the TV is up to date.

When accessing Netflix and Disney+, it also says the maximum audio quality is 5.1.

Any advice would be appreciated.

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G

GuitarSuperstarAnswer

Lead Maestro

On the TV under the Advanced Settings under Sound, look for a Digital Audio Out setting and set it to Pass Through.

"Receive with simplicity everything that happens to you." - Rashi

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Airgetlam

Looking at the specs for that TV suggests it can indeed pass an ARC signal to an Arc. Are you certain that you’re feeding an ARC signal to the TV? What is feeding the TV set?

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Bruce

I

IreBuster

Lyricist III

On tv , set to pass through. Any streaming service netflix or prime never get more than dolby 5.1.

I have Nvdia shield on different hdmi and it also fails to pass atmos.

For new tv hisense U8K , must have a bug .

I am out-of ideas why it fails . I opened case with hisense support today . Let's see

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A

australiantobyAuthor

Contributor I

On tv , set to pass through. Any streaming service netflix or prime never get more than dolby 5.1.

I have Nvdia shield on different hdmi and it also fails to pass atmos.

For new tv hisense U8K , must have a bug .

I am out-of ideas why it fails . I opened case with hisense support today . Let's see

Let us know how you go!

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J

Julio Bro

Lyricist III

On tv , set to pass through. Any streaming service netflix or prime never get more than dolby 5.1.

I have Nvdia shield on different hdmi and it also fails to pass atmos.

For new tv hisense U8K , must have a bug .

I am out-of ideas why it fails . I opened case with hisense support today . Let's see

About 2 weeks ago, a new update was released by Hisense which corrected my HBO Max Dolby Atmos issue.

Please make sure you update your tv, then go to the audio settings and check that Dolby Atmos is ON; also re-check that your signal is passthrough.

Good Luck!

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IreBuster

Lyricist III

Can I learn the tv firmware you are running . I see dolby atmos is turned off. I was thinking this was for the tv and not sonas. It's grayed out in the menu on the hisense it looked ticked but says not available

In speakers menu

Audio output - earc

Digital audio output pass through

earc enabled

V00000.07.5OS.N0801

When i check says this is latest version

Thank you for your help

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I

IreBuster

Lyricist III

Sorted , anyone need settings let me know

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Airgetlam

Might be just as easy to go ahead and post the solution now, so that in x months, you don’t have to remember all the machinations required, for the next person who runs into this.

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Bruce

A

australiantobyAuthor

Contributor I

Sorted , anyone need settings let me know

Please post the settings.

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