Crackling sound

23 replies
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I’m getting crackling sound on my Sonos Playbar. It happens during Game of Thrones Season 8 Episode 2, only. I submitted diagnostic information (1718969641). Could it be isolated only to this episode?

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AirgetlamAnswer

If you're willing to wait until a Sonos Community Forum moderator gets a chance to see this, no, you don't need to do anything else. If you're interested in a more timely response, I'd contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.

Bruce

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Paul A

Retired Sonos Staff

Hi @patko.

Thanks for the detailed update and immediate response.

I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or to check if there are any hardware failures on your Sonos devices. The crackling sound could be a possible issue of having a ripped or damaged speaker. I would also like to suggest submitting a diagnostic while the cracking sound is present so that they can further check what might be causing this issue (if possible).

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

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R

Rely

Lyricist I

I just recently brought a brand-new Sonos ARC - And as I was playing one of the high-definition Movies /audios, there was a crackling noise at different intervals, it also happened when I was listening to the radio. Any thoughts on what I need to do or do I need to replace the unit?

Paul A

Retired Sonos Staff

HI @Rely.

Welcome to the Sonos community and thanks for bringing this to our attention. I understand your situation so let me help you out.

I would still recommend the same instruction I provided above. This is to address the issue and situation you have with your Sonos immediately.

Hi @patko.

Thanks for the detailed update and immediate response.

I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or to check if there are any hardware failures on your Sonos devices. The crackling sound could be a possible issue of having a ripped or damaged speaker. I would also like to suggest submitting a diagnostic while the cracking sound is present so that they can further check what might be causing this issue (if possible).

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

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