Crackling sound

Have a symfonisk bookshelf speaker. Plugged power into bathroom wall outlet. Get static and loss of signal   Mostly when using SiriusXM. Have beam and two play 1s in living room with tv and router. Then another symfonisk in kitchen. Submitted diagnostic 1014997113. 

It's an issue with heat dissipation where components get too warm after a while causing disruption on higher notes… Basically bad design and lack of testing by sonos is the problem...

Touch the bottom of your speaker when this happens and see for your self.

Sonos can't fix it so they decided to continue playing dumb.

Remember this next time you are in the market for new speakers folks.

Hi @jrg1017. Thank for the post and welcome to the Community.

It seems from the diagnostic that you Airplay to the Symphosk speaker. Is that the case?

Airplay does use a considerable amount of bandwidth.

To test if the buffering you experience is due to bandwidth constriction, would you be able to stream from the Sonos app directly and let me know if the cutouts are also present?

Thank you Adam S.

I was able to use the sonos app and stream with more consistency. However, I do lose functionality that is in the Sirius app.  Do you know if I need to improve my wifi speed in order to use airplay more consistently?

Or any other suggestions?

Regards - Jeremy

I updated my Apple Airport Extreme 2nd generation wireless router settings to 802.11n 5G signal, this increased my wifi speed into the 50-70Mbps, this has solved any of the airplay connection issues. 

Hope this can help others with the issue.

One of my Sonos One Gen 2 have cracking sound when playing music. I've tried different songs and different outlets, no change at all.

Diagnostic code: 533170688

Hi @Pockets.

Welcome to the Sonos community and thanks for reaching out to us and submitting a diagnostic.

I would like to share with you that based on the submitted diagnostic, there is no documentation showing any hardware failures on your Sonos devices. The crackling sound could be a possible issue of having a ripped or damaged speaker. I would suggest contacting our technical support team for a more in-depth troubleshooting step or possible product replacement.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

Have two Sonos One (Gen 2) and a sonos beam, but the issue is only with my two sonos one - I hear crackling every time I turn audio on/off and when I’m scrolling between apps on tv etc. I hear crackling sounds during movies in netflix and other apps. it doesnt matter which volume level I’m on.  
When i’m only listening to Spotify -there  is no issues. 

I have a samsung tv uhd

help pls

Diagnostic code: 1824769829

Hi @patko.

Welcome to the Sonos community and thanks for reaching out to us and submitting a diagnostic. I understand that it can be quite a hassle and frustrating on trying to figure out what is causing that crackling sound especially if it is present in all situations when watching TV but not on music playback. Let me help you out.

I would like to ask some questions to better understand what is going on. The diagnostic submitted shows that the audio format at the time it was submitted was in silenced mode. meaning the audio format is not supported.

• Since you have mentioned this crackling sound is present in TV apps, Is it also present on a regular satellite program?
• Do we have a crackling sound when connected to a cable box (if applicable)?
• It is very helpful that you have mentioned it is not present when listening to music as this means there is no problem with the device itself.
• Can we check if the TV audio format is set to either PCM or Dolby Digital and not DTS as Sonos currently does not support DTS audio format?
• Only if applicable, Can we try unplugging the Sonos Beam from power and plugging it back after 10-15 seconds and observe if the crackling sound is still there?
• Can we check if the Sonos Beam is connected to the ARC port of the TV?
• Can we try to unplug and plug back the HDMI cable from the back of the TV and the Sonos Beam and check if the issue still persists?
• If we are using the optical to HDMI adapter, Can we try to check if it fits snuggly at the back of the TV and on the HDMI cable from the Beam? can we also try to plug and unplug the optical to HDMI adapter as well?
• Since when did the issue start to happen?
• Were there any noticeable changes prior it was still working and the moment it stopped working?
• Can we also check if the TV’s software is up to date?
• Can we try any other video source available aside from the TV in-app after checking the audio format from the TV settings?

The more information you provide, the more we can better understand what the situation is and how to proceed.

Please let us know how it goes. We are always here to help.

Thanks,

Thanks for the reply!

I’ve never had an issue with the beam and speakers- ever! They worked perfectly then suddenly I started to hear static noises every time I pushed my remote controls buttons and then it appeared  during movies/games (and only from the Sonos ones). 

I tried on PCM and Dolby Digital and it doesn’t make any difference at all. 

To be more specific..

My 2 main issues are 1): every time I scroll and push a button on the controller, I can hear like two ‘click click’ sounds but it sounds like static clicks.

(2) static sounds when I’m watching movies and now I hear it when I’m playing games on my ps4 (in between games when loading and in-game).

I do not have cable box or satellite so can’t test that. 

Unplugged the beam- issue (1,2) is still there. 

Beam is connected to ARC Port.

Unplugged Sonos beams HDMI cable. Same issue. 

Tv is up to date.

Tried optical and HDMI plug in/unplugging to test every option and the issue is still there.

When I am on my PS4 I also hear crackling/static sounds during games.. when not playing and I’m at the starting page, I hear (not loud but audible) crackling noises that comes and goes. (PCM/Dolby made no difference)…

Super confused why it came suddenly… I’ve had sonos for only like 6-7 months… my tv is new as well as the speakers.