connection issue

4 replies
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I have connected my beam gen 2 and my 2 era 100s to my Hisense tv, the hdmi is connected to the correct arc connection, the picture is fine for a while then goes off it’s very pixelated then freezes, when I switch the Sonos products off the sound works fine through the tv, I have tried different hdmi cables and the problems still there

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AirgetlamAnswer

That certainly seems odd, as the Sonos doesn’t, to my knowledge, have anything to do with the visuals on any TV.

I’d try several things. First, make sure the software is up to date on the TV (and it wouldn’t hurt to check the Sonos, too). Then I’d call TCL’s support people, and find out why the image is impacted when you connect a speaker via ARC. Unfortunately, I don’t think Sonos folks would have any insight here, since the trouble is inside the TV, and not in the Sonos, which is merely a receiver of a signal.

Bruce

AirgetlamAnswer

That certainly seems odd, as the Sonos doesn’t, to my knowledge, have anything to do with the visuals on any TV.

I’d try several things. First, make sure the software is up to date on the TV (and it wouldn’t hurt to check the Sonos, too). Then I’d call TCL’s support people, and find out why the image is impacted when you connect a speaker via ARC. Unfortunately, I don’t think Sonos folks would have any insight here, since the trouble is inside the TV, and not in the Sonos, which is merely a receiver of a signal.

Bruce

B

BradDanielle

Lyricist I

After a power outage my Sub will not connect

Airgetlam

Could have been affected by the power surge.

I would recommend that you submit a system diagnostic within 10 minutes of playing something with a subwoofer soundtrack, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Stanley_4

Grand Maestro

Is your problem similar to the HDMI connection issue you posted to or is it purely a power issue?

If it is a power issue, power down all Sonos, reboot router and controller, then power up your Sonos.

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