connection issue

5 replies
149 views

Hello, new to community. I recently replaced/upgraded my xfinity WiFi router (XB7 dual band) and a new name and password. When I attempt to connect my Playbar/sub to the WiFi network, the new network name comes up, but when I enter the password it says unable to connect. Have tried power off/on reboot of playbar and router to no avail. Appreciate Kate any help.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

Try temporarily wiring your PLAYBAR to the router. When you open the controller app, the PLAYBAR will be there, then you can go to the network settings and enter in the information, which will transmit itself to your Sonos across the ethernet cable. Once that’s done, you can remove the temporary cable.

Bruce

AirgetlamAnswer

Try temporarily wiring your PLAYBAR to the router. When you open the controller app, the PLAYBAR will be there, then you can go to the network settings and enter in the information, which will transmit itself to your Sonos across the ethernet cable. Once that’s done, you can remove the temporary cable.

Bruce

M

MarkTC415Author

Contributor I

Thanks, but a little confused as to entering the information? Can you be more specific? Appreciate the help.

jgatie

Thanks, but a little confused as to entering the information? Can you be more specific? Appreciate the help.

Use an ethernet cable to connect the Playbar to the router via the Ethernet ports on both.

Airgetlam

In the controller, go to Settings, then System, then Networks, then Manage Networks. But you’ll only be able to see that if your system is ‘seen’ by the controller.

Bruce

M

MarkTC415Author

Contributor I

Thanks! The app actually updated the network settings via the Ethernet cable automatically! It’s good to go now. I appreciate your help.

Sign up

Login to the community