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Jaapvanrijn
Contributor I
September 2, 2023
Answered

connected with samsung tv no sound

Hi,

 

i’m using my Sonos Beam now already for a couple of years and since yesterday suddenly there is no sound coming from the Sonos. The Sonos works with airplay. I tried performing a soft reset on the Sonos and Samsung tv which helped for a couple of seconds and then it went off again. I also performed a hard reset on the Samsung TV and Sonos Beam but that did’t give any result. Furthermore I checked the settings (checked if anynet was on) and couldn’t find the issue. The tv and the Sonos are connected and when I try to install the Sonos on the tv the Sonos app says that it has been done successfully. 
 

Do you have any idea how I should proceed with this? 
 

thanks,

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Airgetlam
AirgetlamAnswer
September 3, 2023

Samsung released a software update for some TVs which appears to have broken some things. You may want to reach out directly to them to see when they’re going to roll out a fix.

Why they’re rolling out new software on a Friday or a weekend is beyond me,,

Bruce
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26 replies

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molli123
Lyricist I
September 13, 2023

For me this works again. Could it be IT was fixed by Sonos Firmware Update?

 

chezmoi
Lyricist II
September 13, 2023

Our SONOS soundbar is continuing to provide the sound for our Samasung with the option Receiver (HDMI) option after the reinstallation of our soundbar (and connection to our new combination router/modem) described in my long explanation 8 days ago. 

andygg
Lyricist I
October 27, 2023

I have a Samsung TV and sound stopped working all of a sudden today.  Confirming that setting “Digital Output Audio Format” to PCM does fix the issue, as @GuitarSuperstar pointed out in their comment.

    SteinarV
    Lyricist I
    November 23, 2023

    I have connected my beam to a Samsung connect (TV) and Sonos sound output is then output. Is the TV loudspeakers then not in function? (standard implementation)

    Airgetlam
    Airgetlam
    November 23, 2023

    In most TVs, when you use external speakers, the TV turns off internal speakers. Not all, which is why the Sonos process reminds you to turn off internal speakers. 

    Bruce
      jgatie
      jgatie
      November 23, 2023

      I have connected my beam to a Samsung connect (TV) and Sonos sound output is then output. Is the TV loudspeakers then not in function? (standard implementation)

       

      As stated, this is standard.  You don’t want the TV speakers to be on at the same time as the soundbar.  It can cause echoes, and the timbre differences will detract from the sound quality.

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