Contributor I

Answered

connected with samsung tv no sound

26 replies
6738 views

Hi,

i’m using my Sonos Beam now already for a couple of years and since yesterday suddenly there is no sound coming from the Sonos. The Sonos works with airplay. I tried performing a soft reset on the Sonos and Samsung tv which helped for a couple of seconds and then it went off again. I also performed a hard reset on the Samsung TV and Sonos Beam but that did’t give any result. Furthermore I checked the settings (checked if anynet was on) and couldn’t find the issue. The tv and the Sonos are connected and when I try to install the Sonos on the tv the Sonos app says that it has been done successfully.

Do you have any idea how I should proceed with this?

thanks,

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

Samsung released a software update for some TVs which appears to have broken some things. You may want to reach out directly to them to see when they’re going to roll out a fix.

Why they’re rolling out new software on a Friday or a weekend is beyond me,,

Bruce

Show previous replies

M

Mjlalal

Lyricist III

Let s keep in touch ! I will call Samsung me too

C

chezmoi

Lyricist II

We lost the audio provided by our Sonos Beam on Friday, September1 as well. Technician sent by our cable provider could not resolve the issue. I am waiting for Sonos Customer Support to be open after the Labor Day holiday to talk to a customer service representative. I will also try to reach Samsung (we have a UHD Samsung Series 8 with an ARC-enabled HDMI connection).

L

LeisureTime

Contributor I

It’s not the Sonos, because other soundbar brands apparently have it too. It’s a Samsung TV thing. I’ve talked to Sonos on chat, then got a case number and talked by phone today (Sept 4, 2023). They said it’s a known issue with Samsung.

C

chezmoi

Lyricist II

Thank you. I will contact Samsung. At least the time lost this weekend trying to troubleshoot the loss of the audio led me to really research the wonderful capabilities of the Sonos Beam! We will now maximize its power to deliver msuic, podcasts and so much more!

L

LeisureTime

Contributor I

If anyone gets a solution to this please post here. The suggestions above did not work for me. Currently both my Digital Dolby options are grayed out so I am using PCM, and sometimes that doesn’t even work and (gasp) I have to use the TV sound! 😱

M

Mjlalal

Lyricist III

Can relate to that I’m using the TV sound 😩

C

chezmoi

Lyricist II

Our cable provider sent a technician on Sunday morning to troublleshoot the soundbar issue. He could not resolve it. He tested multuple HDMI ports in our awkward wall-mounted set-up. Then he set our TV to use the TV speaker until I could get resolution from Samsung or Sonos. To make matters worse, the cable/internet provider tested the modem and caused us to lose our network. Re-installing our modem and router failed to work. So then we had to buy a combo router/modem that is supported by our cable/internet provider. So Labor Day weekend is aptly named. I has taken days to resolve the sound issue and the subsequent networkk loss. We have reset so many devices, reinstalled devices, and sought suppoirt from so many manufacturers and service providers in the past five days! But there is a happy ending for our situation if you keep reading this post.

I called SAMSUNG and the rep said their software update would not affect our soundbar. He advised me to contact Sonos.

The Sonos rep said there is a known issue with some Samsung TVsS. But before we could address that, I of course needed to connect our Beam to our new network . The excellent Sonos tech support rep assisted me with reconnecting our Beam to our TV and connecting it to our new modem/router (new network) this morning.

We were both surprisedd when the Samsung 4K UHD TV enabled the audio to be played through the Receiver (HDMI) option! The Sonos is connected to the ARC port on the TV. The TV sound option selected is Receiver (HDMI).

I can only hope the TV and Sonos continue to maintain their successful working relationship. But who knows why the audio had failed five days ago and is now working as it should. ??? I am just happy and hope others can find a solution to this issue for their setups.

L

LeisureTime

Contributor I

Our cable provider sent a technician on Sunday morning to troublleshoot the soundbar issue. He could not resolve it. He tested multuple HDMI ports in our awkward wall-mounted set-up. Then he set our TV to use the TV speaker until I could get resolution from Samsung or Sonos. To make matters worse, the cable/internet provider tested the modem and caused us to lose our network. Re-installing our modem and router failed to work. So then we had to buy a combo router/modem that is supported by our cable/internet provider. So Labor Day weekend is aptly named. I has taken days to resolve the sound issue and the subsequent networkk loss. We have reset so many devices, reinstalled devices, and sought suppoirt from so many manufacturers and service providers in the past five days! But there is a happy ending for our situation if you keep reading this post.

I called SAMSUNG and the rep said their software update would not affect our soundbar. He advised me to contact Sonos.

The Sonos rep said there is a known issue with some Samsung TVsS. But before we could address that, I of course needed to connect our Beam to our new network . The excellent Sonos tech support rep assisted me with reconnecting our Beam to our TV and connecting it to our new modem/router (new network) this morning.

We were both surprisedd when the Samsung 4K UHD TV enabled the audio to be played through the Receiver (HDMI) option! The Sonos is connected to the ARC port on the TV. The TV sound option selected is Receiver (HDMI).

I can only hope the TV and Sonos continue to maintain their successful working relationship. But who knows why the audio had failed five days ago and is now working as it should. ??? I am just happy and hope others can find a solution to this issue for their setups.

Changing so many things at once makes it difficult to say which change fixed it. Also, let us know if the fix remains fixed tomorrow or the next day. Others have said they get a temporary fix but it reverts.

L

LeisureTime

Contributor I

After one week mine has fixed itself (hopefully it sticks). As of Sept 8, 2023.