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Jaapvanrijn
Contributor I
September 2, 2023
Answered

connected with samsung tv no sound

Hi,

 

i’m using my Sonos Beam now already for a couple of years and since yesterday suddenly there is no sound coming from the Sonos. The Sonos works with airplay. I tried performing a soft reset on the Sonos and Samsung tv which helped for a couple of seconds and then it went off again. I also performed a hard reset on the Samsung TV and Sonos Beam but that did’t give any result. Furthermore I checked the settings (checked if anynet was on) and couldn’t find the issue. The tv and the Sonos are connected and when I try to install the Sonos on the tv the Sonos app says that it has been done successfully. 
 

Do you have any idea how I should proceed with this? 
 

thanks,

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Airgetlam
AirgetlamAnswer
September 3, 2023

Samsung released a software update for some TVs which appears to have broken some things. You may want to reach out directly to them to see when they’re going to roll out a fix.

Why they’re rolling out new software on a Friday or a weekend is beyond me,,

Bruce
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26 replies

GuitarSuperstar
Lead Maestro
September 2, 2023

Set the Digital Output Audio Format setting on the TV to Dolby Digital.

EDIT: It seems that Samsung had a recent software update that is causing the issue. A temporary fix seems to be setting the Digital Output Audio Format setting to PCM.

"Receive with simplicity everything that happens to you." - Rashi
Mjlalal
Lyricist III
September 3, 2023

I have the same problem and even if I select Dolby digital it does not work

 

Airgetlam
AirgetlamAnswer
September 3, 2023

Samsung released a software update for some TVs which appears to have broken some things. You may want to reach out directly to them to see when they’re going to roll out a fix.

Why they’re rolling out new software on a Friday or a weekend is beyond me,,

Bruce
    Mjlalal
    Lyricist III
    September 3, 2023

    Tks for this info. I will certainly contact them if they have a good clientele service😐

      molli123
      Lyricist I
      September 3, 2023

      Same Here. Since sone days, i have to reboot my 2019 Samsung TV (ru8009) before getting any Sound, but then IT works until I Switch TV off

      Mjlalal
      Lyricist III
      September 3, 2023

      It worked for me also for a while but since yesterday, even when I tried to re boot it did not work ar all.

      I will try to call Samsung next week to check with them. I will let you know!

      GuitarSuperstar
      Lead Maestro
      September 3, 2023

      A temporary fix seems to be setting the Digital Output Audio Format setting to PCM.

      "Receive with simplicity everything that happens to you." - Rashi
        Mjlalal
        Lyricist III
        September 4, 2023

        Ok thanks I will try it

        LeisureTime
        Contributor I
        September 4, 2023

        Exact same problem here. “i’m using my Sonos Beam now already for a couple of years and since yesterday suddenly there is no sound coming from the Sonos.” Opened a support ticket with Sonos. They said it is a known issue and to call Samsung.

        Gohockey
        Lyricist I
        September 4, 2023

        I’ve been using my Sonos beam, for a few years and experienced the same problem as of September 3. Will try the work around suggested here and contact Samgsung. 

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