Hello. I have just bought a new TV (Hisense 50E7QTUK). I have followed the instructions, I believe carefully, to set up the new remote. Obviously, I have connected it using the optical connection. When I get to the point during setup to press UpVolume, I get the usual attached error message.
Now, here’s the odd thing. If I try with Bluetooth switched on for the TV/Remote comms, the message appears after some seconds (ie, times out, expected behaviour). If I switch Bluetooth off (as recommended on many forums) so that my remote is purely IR, the same error message appears straight away.
I have also tried an old, IR only control. I have also factory reset my Soundbar. The remote batteries are fresh and there is clear line of sight.
What’s next please?
