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Ignacio Ortiz de Zúñiga
Contributor II
September 25, 2025
Answered

choppy sound in surround speakers with Asus ZenWifi XD6

I have a Sonos TV system consisting of an Arc soundbar (wired), a subwoofer, and two Era300 speakers with Asus ZenWifi XD6 communications. The sound from the speakers is extremely choppy. It's impossible to hear the music. I previously had Sonos Ones instead of the Era300s, and I changed them to see if it was a hardware issue, but it wasn't. Now it's even worse. It stutters much more than before. I've tried everything: turning off the router, waiting two minutes, reinstalling the entire system. Even the recommendations given by IA: Disable Airtime Fairness, Disable QoS, Disable Wi-Fi 6 (802.11ax), …

The Asus mesh system (one node on the same TV room) works great. Any advice will be highly appreciated.

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jgatie
jgatieAnswer
September 25, 2025

I assume by “(wired)” that the Arc is connected via Ethernet?  If so, is WiFi still turned on for the Arc?  If not, turn WiFi back on.  Regardless of the Ethernet connection, the Arc still needs WiFi to be on for the private wireless connection to the surrounds and/or subwoofer(s). 

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4 replies

jgatie
jgatieAnswer
September 25, 2025

I assume by “(wired)” that the Arc is connected via Ethernet?  If so, is WiFi still turned on for the Arc?  If not, turn WiFi back on.  Regardless of the Ethernet connection, the Arc still needs WiFi to be on for the private wireless connection to the surrounds and/or subwoofer(s). 

    Ignacio Ortiz de ZúñigaAuthor
    Contributor II
    September 28, 2025

    It's working properly now. Thank you very much. I think this is something that needs to be fixed in the app. It's been a real nightmare.

     

    Regards, 

      106rallye
      106rallye
      September 28, 2025

      The app indeed needs to be more clear about what happens if you turn off WiFi - it turns off all radio communication.

        remsta
        Trending Lyricist I
        December 9, 2025

        Do you have Guest Network Pro enabled? 

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