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Adel25
Contributor I
October 7, 2021
Answered

cant connect my sub to arc

Hi bought a new arc, however I can’t connect my okd sonos sub, that I used with my playbar. ? The Sonos app, keep indicating sub not found ? Is it powered on and connected the answer is yes power on I can see the light and I connected to my router via Ethernet ? Can anyone provide any help ? 

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GuitarSuperstarAnswer
Lead Maestro
October 7, 2021

Have you unbonded or removed the Sub from the Playbar in the Sonos app first? The Sub cannot be bonded to the Playbar and Arc at the same time.

"Receive with simplicity everything that happens to you." - Rashi
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9 replies

Robbo32
Trending Lyricist I
October 7, 2021

Think you’ll find that they’re different operating systems from each other ?

Older sub and newer generation arc 

Dont know if you can have the old sub work with the new arc ?

GuitarSuperstarAnswer
Lead Maestro
October 7, 2021

Have you unbonded or removed the Sub from the Playbar in the Sonos app first? The Sub cannot be bonded to the Playbar and Arc at the same time.

"Receive with simplicity everything that happens to you." - Rashi
    Adel25Author
    Contributor I
    October 7, 2021

    Not sure ? How to unbond the SUB ? But I have removed the playbar now ? And I used the option forget my system on the Sonos app. 

    GuitarSuperstar
    Lead Maestro
    October 7, 2021

    How to remove a Sonos Sub:

    https://support.sonos.com/s/article/4806?language=en_US

     

    How to add a Sonos Sub:

    https://support.sonos.com/s/article/4805?language=en_US

    "Receive with simplicity everything that happens to you." - Rashi
      Adel25Author
      Contributor I
      October 7, 2021

       

      Adel25Author
      Contributor I
      October 7, 2021

      This is the message I keep getting from the app, however as I indicated the sub is powered on, and is connected to my router via Ethernet cable. Any suggestions to have this resolved ? 

      GuitarSuperstar
      Lead Maestro
      October 7, 2021

      Were you able to unbond or remove the Sub from the Playbar?

      Disconnect the Sub from the router and let it connect to your Wifi network wirelessly. Wait a few minutes to allow the Sub to connect to your Wifi and try bonding the Sub to the Arc again.

      "Receive with simplicity everything that happens to you." - Rashi
        Adel25Author
        Contributor I
        October 8, 2021

        Hi thank you for your answers. I had to connect my playbar back to my tv. Unbounded / removed my sub from the room. Then I connected the arc again, but unfortunately still the same problem ? Same as the picture I am showing 

        Adel25Author
        Contributor I
        October 8, 2021

        Ok. I have reached out to Sonos help on the chat. After all I didn’t unpair / unbond the sub from my old playbar. After their recommendation to do a factory re set on my sub. Which I successfully did, it was a child’s play to connect to the arc. 
         

        indeed the answer was to unbound the sub from the playbar. THANK YOU Guitarsuperstar 

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