Contributor I

Can't connect another devices with my Sonos System

19 replies
1554 views

Hi everyone

Just today I’ve received my first Sonos (One SL), went through Wi-Fi setup with my iPhone device just fine and it works great. I cannot however connect any other device (tried Windows and two other iOS devices) with my system, they say that they cannot find any Sonos in my network (it’s the same network, checked twice). Windows settings (network and firewall) are ok.

Any ideas how can I fix this issue?

Sonos Beam

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Mark P

Retired Sonos Staff

Hi @getyourcolors.

Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.

Can you try to hardwire the Sonos speaker temporarily using the ethernet cable to your router.

They try to set up the speaker again to the other controller.

You need to set up the speaker wirelessly again Go to Settings » System » Network » Wireless Setup.

Let us know if it works. If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

G

getyourcolorsAuthor

Contributor I

Thanks, I don’t have a cable to connect it right now but I’ll try to get it somewhere if thats my only option :)

J

John B

@Mark P . May I suggest that you re-read the question and reconsider what would be appropriate advice?

J

John B

@getyourcolors . Please tell us more about your network setup. Just a standard router or a mesh? Any access points, extenders etc?

Is your router dual band 2.4GHz and 5GHz? If so does it have separate network names (SSIDs) for the two bands?

J

John B

Note also that if your iOS devices are running iOS14 then Sonos requires that in the device's permissions 'Local Network Access ' permission be enabled.

G

getyourcolorsAuthor

Contributor I

Note also that if your iOS devices are running iOS14 then Sonos requires that in the device's permissions 'Local Network Access ' permission be enabled.

That one I am aware :) About my network: just one router, nothing fancy. It is dual band but network names are different for each one.

Tommorow I’ll get that cable from a friend btw, so I may try that first advice anyway ^^

J

John B

Up to you, but there is absolutely no point setting up the speaker again. Are your controller devices connected to 2.4 of 5 band? How about the One?

G

getyourcolorsAuthor

Contributor I

I think the One support only 2,4 bands because it was the only he was able to detect. All other devices both iOS and Windows one are using it too, my 5 band i only for work laptop and house quests.

I checked my sonos account now and even there the speaker appears as online, still works fine with device I was using to set it up. I read that the windows support can be hit or miss but the fact that other iOS devices cannot detect is a real puzzle for me :D

J

John B

Some routers don't pass data between the two bands and so it is worth checking the speaker and controllers are on the same band.

I would also try powering off router, speaker and controller devices. Then fully reboot router then speaker then controllers.

G

getyourcolorsAuthor

Contributor I

I tried rebooting everything yesterday. But now it’s getting even weirder - I powered up my iPad which I don’t use much lately, downloaded Sonos app and… it connected within the seconds, works fine :|

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