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getyourcolors
Contributor I
December 3, 2020

Can't connect another devices with my Sonos System

Hi everyone

 

Just today I’ve received my first Sonos (One SL), went through Wi-Fi setup with my iPhone device just fine and it works great. I cannot however connect any other device (tried Windows and two other iOS devices) with my system, they say that they cannot find any Sonos in my network (it’s the same network, checked twice). Windows settings (network and firewall) are ok.

 

Any ideas how can I fix this issue?

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19 replies

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John B
December 4, 2020

Try 'forgetting' your network and then reconnect. You could try resetting the Sonos app on the troublesome devices too then try to connect to existing system. 

John B
December 4, 2020

You could try the full works:

Uninstall app

Forget network 

Power off and on

Reconnect to network 

Download app

Connect to existing system 

John B
December 5, 2020

Btw, the One SL can connect to either band, so it's surprising it could only see the 2.4GHz band. I still wonder if the bands are part of the problem. I have to admit it doesn't look that way though.

If you do wire the speaker that would get rid of that issue anyway.

If your router has 'band steering ' enabled, disable it.

getyourcolorsAuthor
Contributor I
December 5, 2020

You could try the full works:

Uninstall app

Forget network 

Power off and on

Reconnect to network 

Download app

Connect to existing system 

Those steps doesn’t help either. Is wiring the speaker would be only a temporary solution? Because it can’t really be wired all the time, the router is in different room then the one I would like to use the speaker.

John B
December 5, 2020

To be honest I don’t really expect wiring to help in this situation.  But it may tell us something either way.  The speaker is working and two controllers work fine with it.  I think it would be a pointless and backwards step to set up the speaker again   It must be something on the other devices that is blocking communication, but I can’t think what.

The one thing that temporarily wiring would do is completely eliminate any possibility of it being to do with the two bands - but I think you have more or less done that anyway.

Could you just check one thing - in Settings, System, Network, Networks, what do you have under ‘In Use’ and ‘Other Networks’?

getyourcolorsAuthor
Contributor I
December 5, 2020

“In use” is my current 2,4h network and I don’t see any other networks there

John B
December 5, 2020

If your router is broadcasting 5GHz 801.11a/n it should show as an option…. but it is looking increasingly likely that this is a red herring.

Anything in this link that would explain the problem?

https://support.sonos.com/s/article/4875?language=en_US

getyourcolorsAuthor
Contributor I
December 5, 2020

I don’t think so, all operating systems are up to date. I’m checking the router settings now, can’t find “band steering” yet but I can 100% confirm that router see all the devices (Sonos, iPhones, iPad, TV and my Windows laptop in one network

 

edit: wireless mode is set to 802.11b+n+g instead of 802.11b/g but I dont think it changes anything

John B
December 5, 2020

b / g /n is indeed fine

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