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Sonos in Texas
Contributor I
October 10, 2020
Answered

Can't add PLAY 1 as right surround

My right play1 speaker is not being recognized for surround sound setup. I have a playbar, sub, and (2) Play1 speakers. I can set them up individually, and as a paired stereo set. But when trying to add as surround - the right speaker isn’t being recognized. 
the only time I got it to work as surround was when I had a wired connection with the Sonos boost. When I unplugged and moved back to its location - same problems as noted above. Looking for some advice or help please 

Diagnostic # 88499131

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    Airgetlam
    AirgetlamAnswer
    October 11, 2020

    Directly wiring a surround speaker is unlikely to be a lot of help, it is trying to connect wirelessly to a 5Ghz signal being generated by the PLAYBAR. I’d be looking for  wifi interference in the 5Ghz range.
     

    I would also consider a full network refresh, by unplugging all Sonos devices from power, then rebooting the router again. Once the router comes back up, plug back in all Sonos devices, and try adding that speaker again as a surround. 

    However, if that doesn’t work, I would recommend that you submit a system diagnostic, and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. 

    Bruce
    View in thread

    12 replies

    Mark P
    Mark P
    Retired Sonos Staff
    October 10, 2020

    Hi @Sonos in Texas.

    Welcome, thank you for reaching out to Sonos Community.

    That's odd your not able to complete the setup on setting your play:1 as surround system.

    Can you try this after you hardwire your device to the boost Go to Settings » System » Network » Wireless Setup.

    Let us know if it works. If you need help with any other information, please be sure to let us know.

    Help others find useful content by clicking the like button and selecting the best answer to your question
      Airgetlam
      Airgetlam
      October 10, 2020

      While there’s no logical reason I can explain, I’d be awfully tempted to reboot the router. Although I would think the IP address between being a standalone speaker and a bonded speaker shouldn’t be different….but it seems like there is something odd there. 

      Bruce
      Sonos in TexasAuthor
      Contributor I
      October 11, 2020

      When play:1 is wired - it’s recognized and connects to surround automatically.


      Reset network - wireless setup. No issues. (both with Play:1 wired to boost & not wired to boost)
       

      as soon as I disconnect from boost - Play:1 no longer recognized. When try to fix surround under system. Notification that I need 2 compatible speakers. 

      Sonos in TexasAuthor
      Contributor I
      October 11, 2020

      Reset modem/router as well - unfortunately - still not being recognized. 

      Airgetlam
      AirgetlamAnswer
      October 11, 2020

      Directly wiring a surround speaker is unlikely to be a lot of help, it is trying to connect wirelessly to a 5Ghz signal being generated by the PLAYBAR. I’d be looking for  wifi interference in the 5Ghz range.
       

      I would also consider a full network refresh, by unplugging all Sonos devices from power, then rebooting the router again. Once the router comes back up, plug back in all Sonos devices, and try adding that speaker again as a surround. 

      However, if that doesn’t work, I would recommend that you submit a system diagnostic, and call Sonos Support to discuss it.

      There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

      When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. 

      Bruce
        Sonos in TexasAuthor
        Contributor I
        October 11, 2020

        Ok - I’ll try that but I did submit a diagnostic - the number is in my original post 

        Airgetlam
        Airgetlam
        October 11, 2020

        Good point. I wonder if @Mark P looked at it.

        Bruce
          Sonos in TexasAuthor
          Contributor I
          October 11, 2020

          I just have hit something - this is not unanswered. Am I able to change this back to question ? 
           

          man - nothings going right !!

          Sonos in TexasAuthor
          Contributor I
          October 11, 2020

          Hi @Sonos in Texas.

          Welcome, thank you for reaching out to Sonos Community.

          That's odd your not able to complete the setup on setting your play:1 as surround system.

          Can you try this after you hardwire your device to the boost Go to Settings » System » Network » Wireless Setup.

          Let us know if it works. If you need help with any other information, please be sure to let us know.

          The response below is not the answer - can we change that ?

          Mark P
          Mark P
          Retired Sonos Staff
          October 14, 2020

          Hi @Sonos in Texas.

          Welcome, thank you for reaching back to Sonos Community.

          We just want to check if you manage to set your play:1 as a surround?

          I’ve checked the 1st diag and their nothing there that can cause your Play:1 not to work properly in surround.

          So if you could send another up-to-date diagnostic report that would be very helpful. 

          If you need help with any other information, please be sure to let us know.

          Help others find useful content by clicking the like button and selecting the best answer to your question
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