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Bluetooth device disconnects automatically

  • February 9, 2025
  • 2 replies
  • 595 views
L
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Seems this is a common issue but cant seem to see a resolution.

 

New LG TV, with Sonos Arc Ultra, whereby my Bluetooth headphones disconnect after a few seconds. The Arc keeps taking the audio then my bluetooth loses connection.

i have tried to switch off Simplink but after a few seconds Simplink automatically switches back on.

Does anyone have any ideas how I can use Bluetooth and stop Sonos automatically connecting?

Best answer by Corry P

Hi ​@Loshkai 

Thanks for your post!

Sorry to hear of this issue your are having when trying to use headphones with your TV instead of the Arc Ultra.

You are taking the correct steps - to prevent your TV from switching to the connected audio device, you do need to disable HDMI-CEC (which LG call SIMPLINK) while you are using the headphones. However, if your LG TV will not “listen” to you when you change this setting, I can only recommend that you get in touch with LG to report as much - only LG will be able to alter this behaviour.

The only other option I can think of is to use Sonos Ace headphones, which would connect to the Arc Ultra rather than the TV, meaning the SIMPLINK setting can stay on.

I hope this helps.

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2 replies

Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • February 10, 2025

Hi ​@Loshkai 

Thanks for your post!

Sorry to hear of this issue your are having when trying to use headphones with your TV instead of the Arc Ultra.

You are taking the correct steps - to prevent your TV from switching to the connected audio device, you do need to disable HDMI-CEC (which LG call SIMPLINK) while you are using the headphones. However, if your LG TV will not “listen” to you when you change this setting, I can only recommend that you get in touch with LG to report as much - only LG will be able to alter this behaviour.

The only other option I can think of is to use Sonos Ace headphones, which would connect to the Arc Ultra rather than the TV, meaning the SIMPLINK setting can stay on.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
buzz
  • buzz
  • February 10, 2025

Another approach would be to install a CEC blocker. This will allow you to keep SIMPLELINK active, but it will never receive any transactions from SONOS. You’ll then need to enable IR Volume control for ARC ULTRA. 

Airgetlam
Sotiris C.
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