Beam won’t connect wirelessly.

I just got a sonos beam and have a very similar issue. Straight out the box It wont connect to my wifi. Done all the rebooting and spent over an hour with online adviser where we used an ethernet cable which works effortlessly and then tried to change the network settings to wifi but no joy. My router is virgin super hub 3 and I have it setup for both 2.4 & 5GHz. Did anyone resolve this issue, don’t really want to waste a few hours speaking on the phone to customer support if they cant fix it.

Very disappointed in this I was expecting good things, especially as connection to other devices is one of its key points but yet a fundamental “connecting to wifi” appears to be glitchy or virtually impossible

old topic similar problem last month sonos pushed an update that crippled the beam

The problem is related to the latest update. Bogus solutions resetting router etc. Nothing works after 45 minutes question was asked do you have a android device?  This household does not have it. So apparently the development at sonos has some problems and they can’t get the iOS app working. And now we are running a treadmill resetting routers switching of 5 ghz etc.

I have 2 play ones and the new roam both work perfect! Roam on 5 ghz play ones on 2,4 this is a sonos related problem! Mann up and be honest. Say sorry and give a timespan when there is a update to the beam working again. And please hire back your iOS de developer honor your roods make it work!

Bought the beam in us when it just was released always worked. Until an update gilts 2 years ago this one is the worst update ever.

How to recognize? check the listed networks they do not change even after a factory reset.

I had the same problem and I just resolved it  

1. Connect your Sonos to your router via Ethernet cable .
2. In my case, the Sonos beam required an update which I installed.
3. Use the Sonos app to access the settings - it will prompt you to disconnect your ethernet cable so disconnect the ethernet cable.
4. Go to System>Network>Networks remove your old network
5. .follow the standard Wifi set up process for a new network.

Hope this is helpful to anyone still struggling. 

Ramesesh, I followed those steps from Sonos support and initially it connects and works. Once I unplug and move the beam to where I want it, it no longer connects to wifi even though it's not 15 feet from router. I have other Sonos devices connected without issue and this beam device has eaten 3 hours of my life with no fix. Time to take it back to Costco? 

I had this same exact issue and it was driving me nuts. Got on the phone with Sonos support and after an hour of troubleshooting, they had me check my wifi router settings. I made sure my router met the below criteria. This fixed the issue and the beam is working like a charm. 

Recommended router settings for a Sonos system:
a. Auto channel must be set to Off
b. Choose best non-overlapping channel (1,6,11)
c. Set channel bandwidth to 20MHz
d. Both 2.4GHz and 5GHz should be enabled
e. UPnP should be enabled
f. 802.11 band should be set to b/g/n
g. Airtime Fairness should be disabled
h. STP must be enabled for SonosNet setup
i. Parental controls (if any)

In my situation, i had to change my channel from 6 to 11 because channel 6 was too crowded (i live in an apartment building) and i had to set my bandwidth to 20MHZ.

Good luck! I hope this helps!

I’m appalled that Sonos continue to issue such flawed boiler-plate advice.

It most definitely should not. It’s unnecessary for Sonos operation and is a notorious vector for malware intrusion into the local network.

Again, wrong, unless more than one Sonos unit is wired across different router ports, or across different managed switch ports. In the vast majority of cases, where a single Sonos device is wired, STP in the core of the network is irrelevant for SonosNet setup.

I didn’t have to modify any of those settings on my end. So anyone that tries the advice i was given, definitely take into account ratty’s insight.

Thanks Ratty!