Contributor I

Beam won’t connect wirelessly.

27 replies
39013 views

I recently bought a Sonos Beam and it was working fine for a few months. But now it won’t show up on the Sonos app. The white light is on indicating it is connected to my WiFi but the speaker is nowhere to be found. My play 3 and play 1 are working fine.

I have tried factory resetting my beam multiple times. And have even rest my entire Sonos system/controller (basically starting as if I bought all three Sonos Speakers for the first time and set them up) but still my beam is not connecting. Please help!

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gmoskash

Lyricist I

Factory reset my Beam and that’s the only thing that worked!

J

John B

Factory resetting is rarely a good idea and virtually never solves a problem permanently if at all. It also destroys all the useful diagnostic info. Please don’t factory reset.

S

samdawg

Lyricist I

I am having the same issue now. I reset my router, the beam, uninstall/installed sonos app, tried everything and my beam is not wireless connected..I have sound from TV in the beam, but cannot manage it from sonos app, neither my phone or my laptop. only with TV remote controller..any idea?

I had the same issue, but this immediately fixed the issue for me.

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dreadlocktopus

Lyricist I

I’ve had my beam for about 2 months now, no problem out of the box and system worked amazing with my two One Speakers — but suddenly stopped working this week, doesn’t show up in app or any other streaming music services. First time I simply disconnected/reconnected power and it rejoined the system, second time not so much.
I suppose I’ll try the Ethernet connection reset as some suggested, but this is a real hassle as my cable connection is no where near, hence buying a wireless system. Really hope Sonos recognizes this problem and can be solved with a software update down the line.

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John Clewes

Lyricist II

Same problem here, Beam worked fine for around 3 months now completely invisible to the Sonos app and WiFi. Spent a frustrating evening following troubling shooting advice on the app and via Sonos messaging to no avail.

I've now got to order an Ethernet cable at my expense (on the advice from Sonos) to try and resolve the issue. Not happy!

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GuitarSuperstar

Lead Maestro

Have you rebooted your router, unplugged the Beam from power for about a minute, rebooted your phone, or reset the Sonos app under App Preferences?

"Receive with simplicity everything that happens to you." - Rashi

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John Clewes

Lyricist II

Thanks for the response. Tried all those fixes, alas they were all unsuccessful

A

Ahj1303

Lyricist I

This has also happened to me. I tried removing my play 3 also. When I re-setup my play3 it finds the network but my beam won’t

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wcpeixoto

Contributor I

Same issue here!

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John Clewes

Lyricist II

Update: Phoned customer support, spent around an hour trying various fixes, including factory reset, so lost all playlists etc. Still not resolved. Only advice now is to update my Virgin Super hub 2 router despite this working perfectly fine for over 3 months. Anything but the Beam being faulty, right.

Currently back to using an ethernet cable and since restoring all the stuff I lost back onto the app the Google voice assistant is now refusing to play any radio stations.

Patience has now run out with this glitchy device. Any advice on how to get a refund, replacement?

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