Skip to main content
Ainsley
Contributor I
October 9, 2023
Answered

Beam setup after reset

My Beam stopped working. I am presently trying to restore it without success. I get the four dots in a wave pattern along with this message, “ Getting your Beam ready” but it is hung up on this. I can’t close the window or restart the reinstall. Suggestions please.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
nik9669aAnswer
Senior Virtuoso
October 9, 2023

Sometimes, connecting via Ethernet cable rather than wifi helps with finding/updating devices. 

View in thread

3 replies

nik9669aAnswer
Senior Virtuoso
October 9, 2023

Sometimes, connecting via Ethernet cable rather than wifi helps with finding/updating devices. 

    DM2626
    Lyricist I
    December 19, 2023

    Yes, wired access worked. BUT, I need to go wireless!

    Airgetlam
    Airgetlam
    December 19, 2023

    Once it has updated, remove the cable, and submit a system diagnostic and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

    My guess would be some sort of wifi interference , but it could also potentially be port blocking software or a VPN, although those two should affect a cabled update, too. That’s why a diagnostic submission is so important, there is hard data there that the folks in this forum can only guess at, since we don’t have access. 

    Bruce
    Terms & ConditionsAccessibility statement