Trending Lyricist I

Beam Gen 2 - sudden full volume hammering sound

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Hi everyone,

Last week I got a Beam Gen 2 + Sub Gen 3 to replace my Beam Gen 1. So far everything's been running smoothly. Then today when I was listening to music with said setup while working a sudden hammering sound interrupted the music. The noise must have been at full volume despite the volume limit which I set to 40%. I jumped up from the couch and instantly pulled the plug. Music kept playing in the adjacent dining room on a pair of One/One SL for a bit before it stopped.

I tried to find the problem online and only found this video. This is exactly what I experienced with my Beam as well. However, this video does not give a good idea of how loud this really was.

Since I couldn't find a solution online, I called the support hotline. The lady on the phone told me, that such a problem has not come up yet. She asked me to replug the Beam and let some music play. After just a few minutes the noise interrupted the music again. So at least the support lady had some impression of it and I managed to send a diagnostic while the noise was on. After a few seconds the noise stopped. She then instructed me to reset the Beam/Sub setup and couldn't really help me otherwise.

Anyone here experienced this problem and possibly has a solution or knows what's the reason for this issue?

@Staff please help me out. This is really creeping me out as I feel this could come up again anytime... No fun watching movies or listening to music this way. My neighbours must hate me now.

Thank you.

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Pinned Reply By Corry P

Hi @Luc45 et al

We now consider this issue of a hammering sound issuing from Beam (Gen 2) resolved with the latest update (v15.7).

If you still encounter this issue, please ensure your Sonos system is up to date, then contact our technical support team for assistance. Thank you.

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dfector

Lyricist I

Glad I found this thread.

I’ve had the exact same experience with my Beam (gen 2). It has happened seven times in three months of usage.

Is the consensus that this is a hardware issue, only fixed with a replacement?

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Roger Mack

Lyricist II

Glad I found this thread.

I’ve had the exact same experience with my Beam (gen 2). It has happened seven times in three months of usage.

Is the consensus that this is a hardware issue, only fixed with a replacement?

The replacement Beam 2 Sonos sent me still has this problem, but it’s no longer happening at volumes that would give you a heart attack.

In fact mine just did it again today after 3 months of not doing it, doing something entirely different than either of the previous situations. Sonos still hasn’t fixed this and it sucks.

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RealJana

Lyricist I

Isn't it time for a Twitter *** storm? They had over a year to fix this heart attack time bomb and the best they come up with is "working on a fix but we don't have a timeline yet”??

From a business perspective I totally understand them ignoring it, for a month or two but not a year. This is one of the best reviewed products in its class if not the best. But with an issue that bad it's really undeserved.
A recall like this is scary expensive but the longer they wait, the more expensive it's gonna get.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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Zerveruz

Lyricist II

Wow I didn’t know a speaker would be capable of causing so much chaos. Mine just erupted with what can only be described as deafening machine gun firing sounds. Already boxed it up and sending it back. I can’t have a product in the house that has the capability of doing that. It terrified my dogs. My blind dog was so scared she ran into a wall. I damn near torn my ACL trying to get to the thing to unplug it. This thing is going to spark a class action lawsuit. A speaker that can actually cause physical harm to living things in your house! Quite the accomplishment.

Its just a real pity you couldn’t have remained calm and captured the issue on video and taken a system diagnostic report, as that may have helped everyone else to get to the root cause of the issue.

It’s certainly an issue I’ve seen reported online involving several other ‘brands’ of Soundbar/Speaker too, so it makes me wonder if it’s a codec, or a particular component issue.

Oh well let’s hope that if it ever happens to anyone else, that they are able to ’keep calm and carry on’ and gather the information that’s really needed to help resolve the issue

As someone that this just happened to I can tell you, you can't be calm about it, it just woke us up, we thought we were being attacked,y wife had a panic attack, it was the fist night we e were able to sleep since the baby, so no, being calm during this wouldn't be easy, I also see this being a lawsuit

RangerDog

Producer I

I had this happen multiple times. At first I couldn’t figure it out and since I bought a new TV at the same time wasn’t sure which product to blame. (It never happened to me at any time other than watching TV. Not during music or when quiet. Also, I did not find this thread until after the issue was resolved.) I finally called SONOS tech support. (FYI: I’ve called them several times over the years and have always been very happy with the service.)

After asking a few questions tech support told me they would replace the speaker and send me a pre-paid label to send back the old one in the box from the new one. I called on a Monday morning and the replacement speaker arrived Tuesday afternoon, e.g. the next day! The simple swap required me to go through the setup process again. It has been a few weeks and the replacement speaker is performing exactly as it should.

I currently own 15 SONOS speakers and have given about that many again as gifts. This is the first time one required replacement and the service was outstanding.

Sure, I would have preferred my speaker never exhibited that loud hammering noise. And I wish SONOS had sent out some sort of alert indicating it could happen and explaining they would fix it. But overall, the my experience with customer service/tech support is far ahead of the vast majority of companies producing tech products. End result: I still love my SONOS system.

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Zerveruz

Lyricist II

I agree with your statement, great sounding speakers, but would have loved a warning about this so that it wouldn't have woken us up in a huge scare at 3 in the morning

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paedz718

Lyricist I

It’s only happened to me once at 4 AM in the morning after I passed out watching TV. I bolted from my couch and tried to lower the volume with the remote. I finally just pulled the plug on it and left it unplugged for about 8 hours. It has not happened again and have not called customer support just yet. Wondering if this is a ticking time bomb. I went away for the weekend worrying that the machine gun blast would scare my cat to death or have my neighbors call the cops with no one to pull the plug as quick as I did. Fingers crossed this was a one time thing.

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Brand3n

Lyricist I

I purchased a Beam 2 and 2 One SL speakers today. Not but a few hours after I set it up I experienced this loud jackhammer sound. I was quietly watching TV at 10:30pm when it happened. I nearly had a heart attack! The remote would not turn the volume down so I jumped up and pulled all of the cables out of the back. It didn’t stop until I pulled the power cable.

This is my first experience with a Sonos product and will likely be my last. I can’t have something like this in my home. No way! I purchased this because I thought it was quality, but I’m very disappointed.

One thing I wanted to point out is that I was using a Samsung TV, as it seems like many of you were. Was anybody NOT using a Samsung? Could there be some incompatibility between the two?

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Zerveruz

Lyricist II

I purchased a Beam 2 and 2 One SL speakers today. Not but a few hours after I set it up I experienced this loud jackhammer sound. I was quietly watching TV at 10:30pm when it happened. I nearly had a heart attack! The remote would not turn the volume down so I jumped up and pulled all of the cables out of the back. It didn’t stop until I pulled the power cable.

This is my first experience with a Sonos product and will likely be my last. I can’t have something like this in my home. No way! I purchased this because I thought it was quality, but I’m very disappointed.

One thing I wanted to point out is that I was using a Samsung TV, as it seems like many of you were. Was anybody NOT using a Samsung? Could there be some incompatibility between the two?

i have a sony tv, the annoying part is that its a well know thing for over a year and nothing is being done about it, except replacing the speaker for “free”, but at that point the damage is done and your very bother and annoyed, like i mention on my post, it happened to us at 3 am, and we were up all morning after that, this is a lawsuit waiting to happen

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paedz718

Lyricist I

I purchased a Beam 2 and 2 One SL speakers today. Not but a few hours after I set it up I experienced this loud jackhammer sound. I was quietly watching TV at 10:30pm when it happened. I nearly had a heart attack! The remote would not turn the volume down so I jumped up and pulled all of the cables out of the back. It didn’t stop until I pulled the power cable.

This is my first experience with a Sonos product and will likely be my last. I can’t have something like this in my home. No way! I purchased this because I thought it was quality, but I’m very disappointed.

One thing I wanted to point out is that I was using a Samsung TV, as it seems like many of you were. Was anybody NOT using a Samsung? Could there be some incompatibility between the two?

I have a Samsung TV and it happened while watching TV.

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